Allyssa Cassidy
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to achieving customer satisfaction. Dedicated to creating a welcoming atmosphere and ensuring each customer feels valued and respected throughout their experience. Adaptable and ready to thrive in fast-paced environments. Highly experienced in coffee preparation, machine maintenance, and inventory management. Friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
Loyola Marymount University
08.2024 - Current
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific cafe beverages with focus on speed, quality and consistency.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within the cafe.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Target
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both behind bar tasks and backroom responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista
Barnes & Noble
05.2022 - 01.2023
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the store as needed, including food preparation, table service, and book-selling when required.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor of Arts -
Loyola Marymount University
Los Angeles, CA05-2028
High School Diploma -
Methuen High School
Methuen, MA06-2024
Skills
- Time management
- Friendly and outgoing
- Detail-oriented
- Leadership
- Collaboration
- Customer service
- Interpersonal communication
- Problem solving
- Creativity
- Decision-making
- Empathy
- Cash handling
- Active listener
- Cleanliness
Accomplishments
- Promoted to Shift Lead after 3 months.
- Memorized ingredients and recipes for dozens of specialty drinks.
- Trained 3 new hires at once.
- Inducted into National Honor Society in high school
- An active member of National Art Honor Society in high school
- Graduated with High Honors
- Received an award for proficiency in French in high school
- Earned an award from the town for an essay written for the community
Timeline
Barista
Loyola Marymount University
08.2024 - Current
Barista
Target
06.2023 - Current
Barista
Barnes & Noble
05.2022 - 01.2023
Bachelor of Arts -
Loyola Marymount University
High School Diploma -
Methuen High School
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