Allyssa Duran
Palm Springs,CA
Summary
Bilingual customer service representative with a keen understanding of local and state rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
06.2017 - Current
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related tasks .
- Enhanced financial security by implementing strict cash control procedures and policies.
- Reduced instances of counterfeit currency acceptance through careful examination of bills during high-volume periods using detection tools such as UV lights or counterfeit pens.
- Collaborated with team members to maintain accurate records and ensure proper documentation of all cash transactions.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Conducted audits on processed transactions periodically to identify areas for improvement within the department''s operations.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Calculated and remitted state sales tax, service, and other charges.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness throughout the office.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Conducted routine audits of financial transactions within the office, ensuring accuracy and accountability among staff members.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Created and updated regular inventory reports and records.
- Developed accurate forecasting models to predict future inventory needs and inform inventory order decisions. Established re-order points for all accountable inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Maintained up-to-date knowledge of GAAP, providing guidance on best practices to colleagues and clients.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management.
- Assisted with annual audits, gathering required documentation and responding promptly to auditor inquiries.
Education
Associate Of Business Administration - Accounting
Copper Mountain College
Joshua Tree, CABachelor Of Fine Arts - Ceramics
California College of The Arts
San Francisco, CACosmetology -
Milan Institute - Palm Desert
Palm Desert, CA10.2014
Skills
- Cash handling expertise
- Budgeting and finance
- Proficient in various software
- Public Service
- Tech-Savvy
- Data Entry
- Product Knowledge
- Inventory and Document Management
- Professional and Courteous
- Organizational Skills
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
06.2017 - Current
Associate Of Business Administration - Accounting
Copper Mountain College
Bachelor Of Fine Arts - Ceramics
California College of The Arts
Cosmetology -
Milan Institute - Palm Desert