ALLYSSA E. LOFTUS
Voorhees,NJ
Summary
Experienced Patient Services Representative skilled in optimizing patient experiences at The Children’s Hospital of Philadelphia. Proficient in Epic EMR, scheduling, and conflict resolution, contributing to high satisfaction rates. Strong focus on detail and operational efficiency, ensuring effective communication and problem-solving in dynamic environments.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
THE CHILDREN’S HOSPITAL OF PHILADELPHIA
04.2022 - Current
- Serve as first point of contact for patients and visitors in a fast-paced Primary Care Center.
- Manage scheduling, registration, insurance verification, and referral processing.
- Troubleshoot concerns, escalate issues appropriately, and provide accurate documentation.
- Support practitioners and administrative staff with daily clinic operations.
- Maintain professionalism, empathy, and accuracy during all patient interactions.
- Assisted families with insurance verification and benefits explanation processes.
- Responded to patient inquiries via phone and in-person with professionalism and empathy.
- Collaborated with medical staff to ensure seamless patient care and service delivery.
- Educated families on hospital policies, procedures, and available resources for support.
- Processed incoming referrals and directed them to appropriate departments efficiently.
- Answered incoming calls in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Nanny / Volunteer
PRIVATE FAMILY – CHOP RN
10.2014 - 04.2022
- Provided complete care for three children (infant to elementary age).
- Managed daily routines, schedules, transportation, and household tasks.
- Demonstrated exceptional reliability and multitasking skills.
- Managed schedules for children's appointments, playdates, and extracurricular activities.
- Communicated regularly with parents regarding children's progress and needs.
- Assisted with homework and learning tasks to support academic growth.
- Communicated regularly with families regarding daily events and any concerns that may arise.
Waitress (Seasonal)
INLET ON OLDE
North Wildwood, USA
05.2021 - 10.2021
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
- Provided exceptional customer service in a fast-paced dining environment.
- Addressed customer inquiries and resolved issues effectively.
Waitress (Part-Time)
CINDER BAR
Sicklerville, USA
11.2020 - 05.2021
- greet customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
- Provided exceptional customer service in a fast-paced dining environment.
- Addressed customer inquiries and resolved issues effectively.
Education
Associate of General Studies -
Camden County College
Blackwood, NJ01.2020
High School Diploma -
Timber Creek Regional High School
Sicklerville, NJ01.2012
Associate of Arts - Business Administration
Rowan College At Burlington County / Rowan University
OnlineSkills
- Customer service and conflict resolution
- Problem solving and troubleshooting
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Professionalism
- Workflow optimization
- Data entry proficiency
- Queue management
- Policy understanding
- Scheduling and coordination
- Microsoft Office Suite proficiency
- Epic EMR expertise
- Data analysis and reporting
- Multitasking strategies
- Service excellence strategies
- Database querying
Awards
- BRAVO Award – Patient Safety Response, 08/01/24
- BRAVO Award – Wellness Session Participation, 05/01/24
- BRAVO Award – Demonstrating CHOP iCare Values, 11/08/23
Timeline
Patient Services Representative
THE CHILDREN’S HOSPITAL OF PHILADELPHIA
04.2022 - Current
Waitress (Seasonal)
INLET ON OLDE
05.2021 - 10.2021
Waitress (Part-Time)
CINDER BAR
11.2020 - 05.2021
Nanny / Volunteer
PRIVATE FAMILY – CHOP RN
10.2014 - 04.2022
Associate of General Studies -
Camden County College
High School Diploma -
Timber Creek Regional High School
Associate of Arts - Business Administration
Rowan College At Burlington County / Rowan University