Allyssa Jones
Bronx,NY
Summary
Strategic and solution-driven customer service professional with over 6 years of experience in problem-solving and critical thinking. Recognized for resolving complex issues with professionalism and care. Excels in fast-paced environments, ensuring customer satisfaction through clear communication, empathy, and a results-oriented approach. Extensive experience in call centers, healthcare customer service, and administrative support. Consistently handles high-volume interactions while delivering top-tier service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Dada Home Care
01.2023 - 01.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service Representative
Amazing Home Care
01.2018 - 01.2023
- Handled a large volume of inbound and outbound calls, assisting clients with scheduling, verifying insurance, and responding to general inquiries
- Successfully addressed patient concerns by employing critical thinking and problem-solving skills, guaranteeing satisfaction while following company policies
- Performed insurance verification and pre-authorizations, ensuring precise billing and adherence to insurance regulations
- Assisted patients with inquiries regarding procedures, billing statements, and insurance coverage, providing clear explanations and solutions
Medical Receptionist
Bruce Hyman Ophthalmology
01.2013 - 01.2018
- Delivered compassionate, hands-on care to clients by assisting with daily activities, personal hygiene, and mobility support
- Maintained precise documentation and communicated effectively with families and medical professionals to ensure coordinated care
- Served as a primary problem solver, promptly addressing client concerns to enhance their comfort and well-being
- Coordinated with medical staff, technicians, and physicians to ensure smooth patient flow and timely appointments
- Processed patient check-ins and check outs, collecting co-pays, verifying demographic information, and updated electronic health records (EHR)
Education
NYS GENERAL EDUCATION -
University of The State of New York Education Dept
New York, NY01.2015
Skills
- Data Entry
- Insurance Verification
- Conflict Resolution
- EHR/EMR Software
- Time Management
- Patient Advocacy
- Tech-savvy
- CRM
- Scheduling software
- HIPAA Compliance
- Adaptability
- Behavior redirection
Certification
Security Guard License
Languages
Spanish
Limited Working
Timeline
Personal Care Assistant
Dada Home Care
01.2023 - 01.2025
Customer Service Representative
Amazing Home Care
01.2018 - 01.2023
Medical Receptionist
Bruce Hyman Ophthalmology
01.2013 - 01.2018
NYS GENERAL EDUCATION -
University of The State of New York Education Dept
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