ALLYSSA KNIGHT
Montclair,VA
Summary
Strategic Data Analytics professional with 10 years of success in project analysis, creating data visualizations, and creation of executive-level data presentations. Master of advanced Microsoft Excel functions such as pivot tables and macros while using Tableau reports to plan, design, execute and evaluate company performance results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Expert in creating reports, writing queries, and analyzing large datasets.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Lead Program Analyst
H4 Enterprise-Department Of State
Washington, DC
02.2018 - Current
- Created Tableau dashboards and advanced Microsoft pivot tables reports for managing over 6 million exchange visitor records
- Increased efficiency of department by 50% through implementation of executive-level business initiatives
- Led effort to deploy automated report system that involved working across 5 interface partners
- Compiled research data and gave executive-level presentations highlighting trends and recommended data optimizations
- Conducted quality checks on data sources to check for inconsistencies and performed data cleaning activities
- Collaborated with SEVIS team developers, internal and external stakeholders on additions and enhancements needed to data warehouse-SEVIS database (SEVP)
- Developed integrated spreadsheet and database templates for accumulating, formatting, and organizing program data and presented findings to management.
Special Projects Lead
Panum- USDA-FSA
Washington, DC
06.2017 - 02.2018
- Developed multiple internal quality metrics that increased workforce production by 30% in 5-month timeframe
- Collaborated with senior leadership and supervisors to organize operations, develop KPIs, and implement project targets for over 30 employees
- Created and submitted annual budget proposal for department and developed comprehensive plan to accomplish department objectives while staying within budget
- Developed reporting tracker that increased productivity and decreased employee no show rates
- Utilized CRM Microsoft dynamics, Excel, Avaya, Jira, Agile working environment to design, organize, and test program data and presented findings to management
Quality Assurance Lead
ESNS-Professional Stewardship Services-DHS-ICE
Washington, DC
10.2015 - 06.2017
- Created quality assurance metrics for each employee that resulted in increasing customer satisfaction by 50% via Survey Monkey
- Achieved multiple recognition awards for maintaining customer satisfaction and productivity metrics above target for 3 consecutive quarters
- Developed Key Performance indicators and training plans that increased workforce production
- Designed Quarterly Audit Analysis process that compared contractual performance to service level agreements
- Aggregated and analyzed data across multiple systems(Avaya, Sharepoint, BMC Remedy, Excel, CRM) to ensure data accuracy, trends, and data integrity
- Performed internal audits to forecast, track and manage risks and compliance and provided recommendations to senior level leadership
Quality Assurance Supervisor
GEICO INSURANCE AGENCY
Fredericksburg, VA
03.2014 - 10.2015
- Managed #1 performing sales team in entire company for four consecutive months
- Developed business model for pinpointing customer needs and enhancing workplace production that was implemented Department-wide
- Maximized team knowledge and productivity by training, monitoring and directing employees of best practices and regulatory protocols
- Collaborated with senior management and stakeholders in developing, revising, and reviewing business proposals and call trends
- Analyzed program data through root cause analysis for key decision-making and strategic planning
- Proactively examined the change impact of process adjustments on business operations to determine priority of needs and identify opportunities for improvement
Education
Arts - Sociology
University of Virginia
Charlottesville, VA2014
Skills
- Advanced Microsoft Excel Pivot Tables
- Tableau Dashboards
- Data Visualizations
- Microsoft Office Products
- Executive-Level Presentations
- Microsoft Power BI
- Expert writing queries
- Agile Project Management
- Program Administration and Evaluation
Certification
Tableau Desktop Specialist- September 2022
ITIL Certification- August 2016
HDI Certification- August 2016
Yellow belt Lean Six Sigma Certification- November 2014
Supervisor Preparation Program – November 2015 University Achievement Award – 2009 through 2013 Valedictorian- Amherst County 2009
Additional Information
- Active DOS Secret Clearance – February 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lead Program Analyst
H4 Enterprise-Department Of State
02.2018 - Current
Special Projects Lead
Panum- USDA-FSA
06.2017 - 02.2018
Quality Assurance Lead
ESNS-Professional Stewardship Services-DHS-ICE
10.2015 - 06.2017
Quality Assurance Supervisor
GEICO INSURANCE AGENCY
03.2014 - 10.2015
Arts - Sociology
University of Virginia
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