Hi, I’m
Allyssa Nava
Assistant Store Manager
Cedar Rapids,IA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
11
years of professional experience
Work History
Daily Thread
Assistant Store Manager
10.2024 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Torrid
P.T. Assistant Manager
06.2023 - 02.2024
Job overview
- Maintain a clean shopping environment
- Facilitated client sign-ups for store credit cards.
- Organize and maintain store presentation
- Stock items in store
- Delivered tailored fashion consultations to enhance client confidence.
- Manage employees
- Handle any problems clientele may have
- Open and close the store as well as registers
- Print, pick, and pack all ship from store orders
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Maurices
P.T. Manager
08.2020 - 10.2020
Job overview
- Maintain a clean shopping environment
- Provide excellent customer service
- Open and close the store and cash registers
- Maintain a teamwork oriented environment for employees
- Handled order fulfillment by organizing and packing items for shipment.
- Re-stock items in the store
- Style clients.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Lane Bryant
P.T. Manager
08.2019 - 07.2020
Job overview
- Maintain a clean shopping environment
- Provide excellent customer service, sign clients up for store Credit Cards
- Organize and maintain store presentation
- Stock items in store
- Personal stylist
- Manage employees
- Handle any problems clientele may have
- Open and close the store as well as registers
- Print, pick, and pack all ship from store orders
- Developed detailed plans based on broad guidance and direction.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Venture Vibes Boutique
Owner
08.2018 - 04.2019
Job overview
- Organize and keep track of inventory
- Graphic design for promotions
- Answer questions pertaining to the boutique and inventory
- Compute sale prices, total purchases, receive and process cash or credit payments
- Run social media pages
- Interact with customers and make suggestive sales
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
CP Designs Kristen Willems
Assistant
11.2017 - 01.2019
Job overview
- Describing merchandise and how to take care of their merchandise
- Recommend, select, and help locate or obtain merchandise based on customers' needs and desires
- Compute sale prices, total purchases, receive and process cash or credit payments
- Answer questions regarding the store and its merchandise
- Prepare merchandise for purchase
- Inventory stock and requisition new stock
- Bag or package purchases and wrap gifts
Kohl's
Sales Associate
09.2018 - 12.2018
Job overview
- Maintain a clean work area
- Provide excellent customer service
- Establish new accounts and maintain a strong and growing customer base
- Help co-workers when needed
- Organize and maintain store presentation
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Revival Center
Nursery Worker
03.2016 - 10.2018
Job overview
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents about their child's behavior
- Organize and store toys and materials to ensure order in activity areas
- Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
- Managed classroom resources efficiently to ensure all materials were readily available for planned activities throughout the day.
- Contributed to the creation of an inclusive classroom culture by celebrating diversity through lessons on various cultures, traditions, and holidays.
- Improved student behavior through positive reinforcement strategies and clear communication of expectations.
- Collaborated with colleagues to develop age-appropriate curriculum and lesson plans that catered to the diverse needs of students.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Bricks 4 Kidz
Assistant Teacher
04.2014 - 06.2015
Job overview
- Supervise students in classroom
- Tutor and assist children individually or in small groups to help them finish assignments and reinforce learning concepts presented by teachers
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Distribute teaching materials such as learning guides and Lego kits to students
Education
California Virtual AcademiesFresno, CA
Graduated
06.2018
Skills
- Team worker
- Quick learner
- Positive & Friendly
- Communication skills
- Dedicated & passionate
- Responsible
- Hard worker
- Self- motivated
- Problem-solving
- Customer service
- Retail operations
- Store opening and closing
- POS systems operations
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Mentoring and coaching
- Goals and performance
- Display setup
- Sales techniques
- Relationship building and management
- Sales growth
- Issue resolution
- Transaction processing
- Marketing and promotions
Timeline
Assistant Store Manager
Daily Thread
10.2024 - Current
P.T. Assistant Manager
Torrid
06.2023 - 02.2024
P.T. Manager
Maurices
08.2020 - 10.2020
P.T. Manager
Lane Bryant
08.2019 - 07.2020
Sales Associate
Kohl's
09.2018 - 12.2018
Owner
Venture Vibes Boutique
08.2018 - 04.2019
Assistant
CP Designs Kristen Willems
11.2017 - 01.2019
Nursery Worker
Revival Center
03.2016 - 10.2018
Assistant Teacher
Bricks 4 Kidz
04.2014 - 06.2015
California Virtual Academies
Graduated
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