Allyssa Ratcliff
Emmett,MI
Summary
Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills to effectively communicate goals and vision for success. Demonstrates a big picture focus and excels in conveying goals and vision. Additionally, brings exceptional knowledge of baking times, methods, temperatures, and flavors as a skilled baker. Well-versed in the proper function and maintenance of bakery utensils and equipment.
Overview
4
4
years of professional experience
Work History
Production Bakery Team Lead
Blakes Orchard
Armada, MI
01.2024 - Current
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guarantee all baked goods were cooked according to customers tastes and needs.
- Prepare bakery items for distribution and ensure that all quality control guidelines are followed.
- Trained new bakery staff according to company's standards.
- Collaborated in writing and standardizing operating procedures for bakery recipes.
- Troubleshoot and refine bakery recipes in production environment to ensure optimal quality and consistency in final products.
- Managed all baking operations professionally and handled all problems confidently.
- Established and maintained cleanliness and hygiene in bakery premises.
Crew Member
Tim Hortons
Richmond, MI
01.2023 - 01.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
Team Leader Manager
Big Boy
Imlay City, MI
01.2022 - 12.2022
- Coached numerous team members in techniques necessary to complete job tasks.
- Managed schedules front of house, back of house and team lead schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Educated staff on organizational mission and goals to help employees achieve success.
Food Preparation Worker
Sams Club
Port Huron, MI
01.2021 - 01.2022
- Kept work station sanitary and equipment clean and organized
- Measured and cooked ingredients following directions and nutritional restrictions
- Packaged, labeled and stored food products following preparing handing and preservation techniques.
- Packaged and stored food products following proper handling and preservation methods.
Education
DIPLOMA -
OXFORD HIGH SCHOOL
Oxford01.2008
Skills
- Communication skills
- Computer literacy
- Microsoft office
- Leadership experience
- Time management
- Food service
- Schedule Management
- Production Monitoring
- Performance monitoring
- Food safety knowledge
- Recipe creation and conversion
Timeline
Production Bakery Team Lead
Blakes Orchard
01.2024 - Current
Crew Member
Tim Hortons
01.2023 - 01.2024
Team Leader Manager
Big Boy
01.2022 - 12.2022
Food Preparation Worker
Sams Club
01.2021 - 01.2022
DIPLOMA -
OXFORD HIGH SCHOOL