Open To Work
Allyssa Rogers
Sylvester,GA
Summary
Dedicated professional with a strong foundation in client communication and patient management. Expertise in maintaining cleanliness and organization, contributing to improved patient care and operational effectiveness within medical setting with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations with compassionate approach to patient care.
Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Countryside Animal Clinic
02.2022 - 12.2025
- Collaborated with veterinarians during examinations and procedures, prioritizing patient well-being and comfort.
- Provided compassionate support to pet owners, addressing concerns and inquiries effectively.
- Monitored animal behavior and vital signs to support veterinary assessments and interventions.
- Ensured cleanliness and organization of examination rooms and surgical areas to uphold safety standards.
- Administered medications and vaccinations as directed, ensuring accurate dosage compliance.
- Educated pet owners on post-treatment care and preventive health measures for their animals.
- Collaborated with team members to improve workflow efficiency in daily operations.
- Facilitated training for new staff on clinic protocols, ensuring comprehensive understanding and adherence.
- Collaborated with veterinary staff to ensure optimal positioning of animals for x-ray and scan diagnostics.
- Executed medication, vaccination, and treatment protocols as outlined by veterinarian to support optimal patient care.
- Monitored and assisted animals during treatment and recovery, ensuring comfort and promoting healing.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient blood/urine/biopsy samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Monitored anesthetic levels and vital signs during surgeries, ensuring patient safety throughout procedures.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted clients with billing and payments in online and paper record.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Kept detailed records of animal treatments and medications.
- Monitored laboratory animal behavior and health.
- Made and implemented monthly schedule for kennel employees.
- Order and maintain stock of inventory.
- Made Rx labels ands filled appropriate medications.
- Intravenous Catheterization administration
Receptionist
Countryside Animal Clinic
03.2021 - 09.2021
- Streamlined front desk functions, facilitating efficient visitor check-in and effective appointment management.
- Managed multi-line phone system to efficiently address inquiries and direct calls to appropriate personnel.
- Maintained organized filing system, enhancing information retrieval and office efficiency.
- Coordinated office supplies inventory, streamlining procurement processes and reducing costs.
- Developed customer service protocols, improving client interactions and satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Maintained accurate patient records using veterinary management software for improved data retrieval.
- Educated pet owners on vaccination protocols and preventive care to promote animal health.
- Coordinated communications between clients and veterinary staff, fostering strong relationships.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed financial transactions and upheld precise documentation of sales and payment activities to support operational efficiency.
Sales Associate
Aero Boutique
03.2021 - 08.2021
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained store presentation standards by organizing merchandise and displays.
- Collaborated with team members to achieve sales targets and improve customer service.
- Implemented inventory management practices, reducing stock discrepancies and improving availability.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Kennel Technician/Veterinary Assistant
Countryside Animal Clinic
05.2019 - 11.2020
- Monitored animal health and behavior, ensuring well-being and comfort of all kennel residents.
- Administered medications and treatments as prescribed by veterinarians, maintaining detailed records for each animal.
- Implemented effective cleaning protocols to maintain sanitary conditions and reduce disease transmission among animals.
- Trained new staff on kennel procedures, safety practices, and animal handling techniques to ensure compliance with standards.
- Developed feeding schedules tailored to individual dietary needs, enhancing overall nutrition of animals in care.
- Coordinated daily exercise routines for dogs, promoting physical health and mental stimulation in a safe environment.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Collaborated with veterinary staff to address medical emergencies, providing immediate care and ensuring timely medical intervention.
- Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
Receptionist
Georgia Southwestern State University Career Services
08.2018 - 11.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate personnel.
- Implemented office communication tools, fostering collaboration among team members.
- Supported administrative tasks including meeting coordination and document preparation for management meetings.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted team in executing daily operations and maintaining workflow efficiency.
- Demonstrated adaptability by quickly learning new software tools, contributing to increased efficiency within the team.
Assistant Teacher
Backyard Buddies
02.2018 - 08.2018
- Facilitated daily classroom activities, enhancing student engagement and learning outcomes.
- Developed lesson plans in collaboration with lead teachers to support curriculum objectives.
- Assisted in assessing student progress, providing feedback to guide instructional strategies.
- Implemented individualized support for students with diverse learning needs, promoting inclusivity.
- Coordinated classroom resources and materials, ensuring an organized learning environment.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
Education
Bachelor of Science - Psychology
Bachelor of Science - Sociology
- Zeta Tau Alpha member 2018-2020
Skills
- Client communication
- Time Management
- Organizational skills
- Ability to work independently or as a team
- Laboratory procedures
- Medical record-keeping
- Surgical procedures and support
- Patient flow management
- Reception duties
- Proficient in Microsoft 365 and Quickbooks
- Multitasking
- Attention to detail
- Prescription filling
- Medical charting
- Patient discharge
- Written communication
- Customer billing
Certification
- BLS/CPR
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinary Assistant - Countryside Animal Clinic
02.2022 - 12.2025
Receptionist - Countryside Animal Clinic
03.2021 - 09.2021
Sales Associate - Aero Boutique
03.2021 - 08.2021
Kennel Technician/Veterinary Assistant - Countryside Animal Clinic
05.2019 - 11.2020
Receptionist - Georgia Southwestern State University Career Services
08.2018 - 11.2020
Assistant Teacher - Backyard Buddies
02.2018 - 08.2018
Abraham Baldwin Agricultural College - Bachelor of Science, Psychology
Georgia Southwestern State University - Bachelor of Science, Sociology