Allyssa Shervinski
Mount Carmel,PA
Summary
Responsible home health aide with excellent communication skills demonstrated by over 17 years of dedicated experience in healthcare. Proficient in providing exceptional in-home support to patients with a wide range of diseases, illnesses, or other challenges. Experienced with complex patients with multiple comorbidities including heart failure, COPD, renal disease, and diabetes. Ensures the safety and cleanliness of surroundings, meticulous documentation of vital signs, and vigilant monitoring of patient health conditions. Known for strong organizational abilities and unwavering commitment to delivering high quality care. Provided compassionate care and support to patients, addressing their needs and concerns promptly and effectively. Ready to contribute to team success and company strategic priorities with excellent interpersonal skills, a positive attitude, and a reputation for reliability and dependability. I am eager to learn and expand my knowledge in patient satisfaction.
Overview
18
18
years of professional experience
Work History
Home Health Aide
Dedicated Nursing Associates, Inc.
07.2015 - 03.2024
- Provided compassionate care and support to disabled and elderly patients in their homes.
- Implemented personalized care plans, including assistance with ADL's, laundry, errands, and transportation.
- Conducted range of motion exercises and ensured proper ambulatory assistance.
- Managed household needs and observed for any changes in patient condition.
- Responded to emergency situations and implemented appropriate procedures.
- Documented patient health status changes to keep the care team informed.
- Offered emotional support to patients and their families.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Home Health Aide
Public Partnerships
05.2007 - 10.2014
- Assisted clients with ADL's, including bathing, dressing, grooming, incontinence care, and toileting.
- Administered medication reminders and assisted with medication management.
- Monitored and recorded vital signs, ensuring accurate documentation of health status.
- Provided meal planning, preparation, and feeding support.
- Maintained a clean and safe environment for clients, including light housekeeping tasks.
- Assisted in ambulation and exercise routines for clients.
- Accompanied clients to doctors' offices and other trips outside home, providing transportation, assistance, and companionship.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Inbound Customer Service Representative
Sundance Vacations
10.2005 - 12.2007
- Answered phone with friendly greeting to create positive calling experience for customers.
- Enhanced customer satisfaction by addressing and resolving issues and inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Mount Carmel Area High School
Mount Carmel, PA06-2005
Skills
- Activities of daily living
- Patient safety and First Aid
- Medication management
- Vitals monitoring and documentation
- Medical terminology knowledge
- Wound care
- Multi-Tasking
- Oxygen/ CPAP support
- Customer service
- Companionship and emotional support
- Computer literacy
- Time management
- Detail oriented
- Complaint resolution
- Critical Thinking
- Behavioral support
- Interpersonal Communication
- Medical Charting
- Problem-solving abilities
- Call center experience
Timeline
Home Health Aide
Dedicated Nursing Associates, Inc.
07.2015 - 03.2024
Home Health Aide
Public Partnerships
05.2007 - 10.2014
Inbound Customer Service Representative
Sundance Vacations
10.2005 - 12.2007
High School Diploma -
Mount Carmel Area High School