Allyssah Edwards
Kermit,TX
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over 2 years of experience in customer service.
Overview
4
4
years of professional experience
Work History
Reservation Agent
ABC Motorhome & Car Rentals
04.2023 - 08.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments in person and over the phone using allocated rental program and sending confirmation to customers
- Opened and closed rental agreements
- Helped problem solve and troubleshoot any problems customers may be having
- Used customer services skills to upsale optional reservation add on’s such as insurance
Team Member
Dairy Queen
11.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Reservation Agent
ABC Motorhome & Car Rentals
01.2020 - 09.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments in person and over the phone using allocated rental program and sending confirmation to customers
- Opened and closed rental agreements
- Helped problem solve and troubleshoot any problems customers may be having
- Used customer services skills to upsale optional reservation add on’s such as insurance
Education
High School Diploma -
Chugiak High School
Chugiak, AK05.2018
Skills
- Guest Inquiries
- Phone Etiquette
- Reservation Software
- Customer Reservations
- Microsoft Office
- Cancellation Policies
- Cost Planning
- Telephone Reception
- Personalized Customer Service
- Itinerary Planning
- Credit Card Payment Processing
- Staff Training
Timeline
Reservation Agent
ABC Motorhome & Car Rentals
04.2023 - 08.2023
Team Member
Dairy Queen
11.2022 - 04.2023
Reservation Agent
ABC Motorhome & Car Rentals
01.2020 - 09.2022
High School Diploma -
Chugiak High School
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