Manaal Mahmood
Sterling,VA
Summary
Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America Inc.
Sterling , VA
01.2019 - 06.2019
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Volunteered to help with special projects, assuming a variety of tasks and duties.
- Received packages and mail at front desk and dispersed to correct employees.
Beauty Ambassador
BareMinerals
Sterling, VA
09.2018 - 12.2018
- Identified client needs and recommended products based on preferences and requirements.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Upsold additional products and services to increase sales numbers.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Completed purchases and processed payments.
- Recorded notes for future reference, including customer preferences and services delivered.
- Conducted consultations to understand client’s desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Maintained counter and display areas in clean and neat fashion.
- Demonstrated application techniques to achieve desired looks.
- Analyzed customer skin to assess unique conditions and skin type.
- Arranged merchandise to present visually appealing displays that drive sales.
- Collected tickets and fees from each individual prior to start of tour.
Cashier Sales Associate
Off Broadway Shoe Warehouse
Ashburn, VA
07.2017 - 09.2018
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Entered all sales into cash register to record purchases.
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
- Followed standardized procedures for issuing cash refunds.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
- Ensured compliance with company service standards and inventory and cash control procedures.
- Processed shipments to complete timely updates of shelves and merchandise displays.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Used POS system to enter orders, process payments, and issue receipts.
Education
High School Diploma - undefined
Broad Run High School
Ashburn, VA2019
Skills
- Cash handling
- Sorting and labeling
- Office organization
- Data entry
- Problem-solving skills
- Administrative support
- Verbal and written communication
- Filing
- Decision-making abilities
- Mail handling
Timeline
Front Desk Receptionist
Extended Stay America Inc.
01.2019 - 06.2019
Beauty Ambassador
BareMinerals
09.2018 - 12.2018
Cashier Sales Associate
Off Broadway Shoe Warehouse
07.2017 - 09.2018
High School Diploma - undefined
Broad Run High School
Similar Profiles
MARBELLA VARGAS ORTIZMARBELLA VARGAS ORTIZ
Housekeeper at Hotel Extended Stay AmericaHousekeeper at Hotel Extended Stay America
Ashley FontaineAshley Fontaine
General Manager at Extended Stay AmericaGeneral Manager at Extended Stay America
Carol TerryCarol Terry
AGM at Extended Stay AmericaAGM at Extended Stay America