Alma Aguilar
Dinuba,CA
Summary
Accomplished personnel engagement professional with strong background supporting retention of talented teams. Skilled in tackling personnel grievances and conflicts, working with management in attainment of challenging objectives.
Overview
13
13
years of professional experience
Work History
Enrollment Service Director
SJVC
06.2022 - Current
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Conducted community workshops to promote different programs and educate public on available services.
- Observed participants and recorded results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
Bank Branch Manager
Union Bank
07.2018 - 06.2022
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Processed new hires, transfers and separations.
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
Counselor
Self Help Enterprises
07.2016 - 07.2018
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
Bank Branch Manager
JPMorgan Chase
03.2010 - 06.2016
- Engaged employees in business processes with positive motivational techniques.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Increased monthly staff retention rate after implementing new training programs.
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
Education
MBA - Human Resources Management
Ashford University
San Diego, CA05.2021
Bachelor of Arts - Liberal Studies
California State University, Fresno
Fresno, CA05.2003
Associate of Arts - Child Development
Reedley College
Reedley, CA05.2021
Skills
- Emergency Situations
- Complaint Management
- Organizational Systems
- Data Privacy
- Personnel Engagement
- Labor Relations
- Employee Relations Investigations
- Policy Implementation
- Human Resources
- Compensation and Payroll
- Microsoft Office
- Customer Satisfaction
- Regulatory Compliance
- Confidential Records Management
Languages
Spanish
Full Professional
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Enrollment Service Director
SJVC
06.2022 - Current
Bank Branch Manager
Union Bank
07.2018 - 06.2022
Counselor
Self Help Enterprises
07.2016 - 07.2018
Bank Branch Manager
JPMorgan Chase
03.2010 - 06.2016
MBA - Human Resources Management
Ashford University
Bachelor of Arts - Liberal Studies
California State University, Fresno
Associate of Arts - Child Development
Reedley College