Alma Alvarez Guzman
Long Beach,CA
Summary
Performance-driven customer service representative with a passion for delivering outstanding service and building positive customer relationships. Self-motivated, efficient in fast paced environments, highly adaptable, and enthusiastic to learn! Excellent verbal and written communication skills. Highly organized and detailed-oriented professional, proficient in prioritizing customer requests, managing time efficiently, and consistently meeting or exceeding service level agreements.
Overview
6
6
years of professional experience
Work History
Deli/Bakery Associate
Walmart
06.2023 - 03.2024
- Increased sales production by more than 15%
- Trained and mentored more than 5 associates focusing on customer service
- Conducted monthly inventory checks, assisting in identification and prevention of stock discrepancies
- Handled and resolved customer complaints earning the store a 95% customer satisfaction rate overall
- Conducted daily merchandise stocking achieving full shelf availability
- Provided support to other departments within the store as needed, fostering a collaborative work environment
Caregiver
Self Contracted
06.2019 - 05.2023
- Assisted client in activities and daily living such as: cleaning, bathing, grooming, preparing and feeding meals
- Laundered clothing and bedding to prevent infection
- Improved client outlook and daily living through compassionate care
- Provided companionship for client by engaging in conversation and participating in recreational activities
- Administered prescribed medications on a timely basis following care plan instructions
- Built a strong and trusting rapport with client and loved ones
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
76 Gas Station
08.2018 - 05.2019
- Operated a point of sales system with 100% accuracy rate, ensuring that 500+ transactions weekly were processed efficiently and securely
- Processed an average of 150+ transactions per shift
- Checked customer I.D to ensure state and federal mandates are followed for controlled substance transactions
- Followed OSHA guidelines and safety regulations to ensure cleanliness in a 500 sq ft facility
- Managed inventory of over 1200 products on the sales floor
- Proactively kept abreast of the products and services to include the latest offerings and sales to allow for each customer to get best value on their dollar
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Community Learning Center 34th St
Bakersfield, CASkills
- Health and safety management
- Process improvement
- Client relationship building
- Conflict resolution
- Sanitation Procedures
- Records management
- Time management
- Active listening
- Product knowledge
- Multitasking
- Cash Handling
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Deli/Bakery Associate
Walmart
06.2023 - 03.2024
Caregiver
Self Contracted
06.2019 - 05.2023
Customer Service Representative
76 Gas Station
08.2018 - 05.2019
High School Diploma -
Community Learning Center 34th St