Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alma Amaya

Apopka

Summary

Dynamic Certified Medical Assistant with over 5 years of experience at AdventHealth MedicalGroup, excelling in patient care and EHR management. Known for compassionate communication and strong multitasking abilities, I effectively enhanced patient satisfaction and streamlined clinic operations while ensuring compliance with HIPAA regulations. Committed to delivering quality healthcare and fostering trust.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

AdventHealth MedicalGroup
01.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Community Health Care Center
09.2017 - 01.2020
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.

Customer Service Representative

All Heating And Cooling
06.2015 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Medical Assistant

Lake Technical College
Eustis, FL
08-2017

Apopka High School
Apopka, FL
06-2015

Skills

  • Certified Medical Assistant with over 5 years of experience delivering high-quality patient care in fast-paced clinical and outpatient environments Skilled in both administrative and clinical tasks, including patient scheduling, electronic health records (EHR) management, vital signs monitoring, and assisting with medical procedures Known for professionalism, compassion, and strong multitasking abilities Committed to supporting physicians and enhancing patient experiences

    • Key Qualifications

  • Certified Medical Assistant (AMT) [2017]
  • CPR/BLS Certified
  • Proficient in EHR systems (Epic, Cerner)
  • Strong knowledge of HIPAA regulations
  • Skilled in phlebotomy, injections, and specimen collection
  • Experienced in patient education and care coordination
  • Excellent communication and interpersonal skills

Accomplishments

    Professional Accomplishments

  • Advanced to Medical Assistant I role based on strong clinical performance, reliability, and ability to adapt to increasing patient care responsibilities.
  • Successfully coordinated surgical scheduling for Inpatient/outpatient procedures, ensuring all pre-operative instructions, insurance authorizations, and physician approvals were completed accurately and on time.
  • Scheduled pre-testing appointments including labs,imaging, and specialist clearances, maintaining seamless communication between patients and providers.
  • Recognized by management for exceptional multitasking—efficiently balancing front-desk duties, patient intake,clinical support, and documentation without compromising quality of care.
  • Played a key role in improving patient flow by organizing provider schedules, reducing wait times and enhancing daily clinic efficiency

Certification

Certifications

  • Certified Medical Assistant (CMA) – [Lake Technical College], [2017]
  • CPR/BLS Certified – American Heart Association, [2024]
  • Registered Medical Assistant (RMA) – American Medical Technologists (AMT), [2017]
  • Medical Assistant Advance I Certification – [AdventHealth], [2023]

Languages

Spanish
Full Professional

Timeline

Medical Assistant

AdventHealth MedicalGroup
01.2020 - Current

Medical Assistant

Community Health Care Center
09.2017 - 01.2020

Customer Service Representative

All Heating And Cooling
06.2015 - 08.2017

Medical Assistant

Lake Technical College

Apopka High School

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Alma Amaya