Alma BALLARD
Hondo,TX
Summary
Driven by a results-focused approach at Lowe's Home Centers, LLC, I enhanced team collaboration and customer satisfaction through effective conflict management and performance optimization. Leveraging skills in team management and order management, I spearheaded initiatives that significantly improved operational efficiency and service quality, showcasing a commitment to excellence and a proactive problem-solving mindset.
Overview
21
21
years of professional experience
Work History
Front End Department Supervisor
Lowe's Home Centers, LLC
06.2021 - Current
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
- Mitigated potential conflicts among team members by promoting open communication channels and mediating disputes as needed.
- Streamlined checkout processes for increased efficiency and improved overall shopping experience.
- Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
- Monitored cash drawers in 31 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained accurate records of sales and financial transactions.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
Human Resources Manager
Lowe's Home Centers, LLC
09.2007 - 06.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Administrative Assistant Manager
Lowe's Home Centers, LLC
06.2003 - 09.2007
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company''s reputation.
- Maintained a professional office environment by ordering supplies, arranging repairs when needed, and ensuring cleanliness standards were met consistently throughout the workplace.
Education
High School Diploma -
Del Rio High School
Del Rio, TXSkills
- Team Management
- Order Management
- Performance Optimization
- Customer Service
- Complaint resolution
- Conflict Management
Languages
Spanish
Professional Working
Timeline
Front End Department Supervisor
Lowe's Home Centers, LLC
06.2021 - Current
Human Resources Manager
Lowe's Home Centers, LLC
09.2007 - 06.2021
Administrative Assistant Manager
Lowe's Home Centers, LLC
06.2003 - 09.2007
High School Diploma -
Del Rio High School