Alma Barrera
Hayward,CA
Summary
To obtain a full time job where I can utilize my customer service skills to enhance customer loyalty and build relationships. Qualifications: Consistently maintain a positive attitude and enjoy helping people. Articulate and very effective when working with different backgrounds and temperaments. Cooperatively work with others to produce and deliver excellent customer service. Strong skills in time management, prioritizing tasks and meeting deadlines. Self–starter with ability to perform in a dynamic environment. Highly professional and ethical, discretion and confidentiality. Creative, resourceful and team player.
Overview
12
12
years of professional experience
Work History
Patient Service Representative II
Sutter Health
05.2022 - 08.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Check in patients and took copies of insurance prior to checking in.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Take copayments
- Schedule appointments ahead of time up to 6 months in advance. Also able to reschedule.
- Check referrals for infectious disease and call patients to schedule appointment.
- Check daily in basket for any messages from care team/ doctors.
- Book Appointments for lactation consult.
- Used Epic program.
- Relay messages, answer back line, transfer calls to RN Advice line, Doctor Of The Day.
- Scrub schedule.
- Give patients/ parents annual questionnaires.
- Fax documents, label documents, send out documents to medical records or other offices.
- Print out letters and send out to patients.
- Sanitize work areas, organize cabinets and stock them.
- Order supplies if needed at the office.
Call Center Representative
Tri-City Health Center/ Bay Area Community Health Center
09.2017 - 05.2022
- Reschedule patients
- Answer phone calls
- Verify insurances
- Sanitize work areas
- Relay messages
- Transfer calls to according departments
- Translate over the phone accordingly
- Interpret when needed inside visit
- Expert using NEXT GEN system
- EPIC
- Check Fax’s/Email’s
Customer and Service Rep/ Banker
Wells Fargo Bank
09.2014 - 11.2016
- Met and Exceeded monthly sales metrics
- Processing transactions, scripting and selling products
- Balance money vault and ATM Machines
- Process loans, open accounts/credit cards
- Manage shipments
Manager
The Children’s Place
08.2011 - 08.2014
- Open and close store
- Train new hires
- Manage conference calls
- Make bank Deposits/get change for the upcoming work shift
- Manage daily shipments
- Set floor set up
Education
San Lorenzo High School
06.2008
Skills
- Capable of working under pressure and meet deadlines as scheduled with quality in
- Work
- Capable of taking care of customer service activities and also front office
- Management
- Can do on call and travel
- Cash handling experience
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative II
Sutter Health
05.2022 - 08.2023
Call Center Representative
Tri-City Health Center/ Bay Area Community Health Center
09.2017 - 05.2022
Customer and Service Rep/ Banker
Wells Fargo Bank
09.2014 - 11.2016
Manager
The Children’s Place
08.2011 - 08.2014
San Lorenzo High School