Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ALMA BARRETTO ADKINS

Jacksonville

Summary

Dynamic medical office administrative with extensive experience in Family Practice Medical Office. Proven expertise in patient registration and payment processing, complemented by strong communication skills. Recognized for maintaining confidentiality and accuracy in electronic health records, while enhancing patient satisfaction through exceptional customer service. Committed to achieving operational excellence in fast-paced environments.

Overview

6
6
years of professional experience

Work History

IRS VITA/TCE Volunteer Income Tax Assistant

AARP Foundation SCSEP
Jacksonville
03.2025 - Current
  • Prepared and filed federal income tax returns for individuals, ensuring accuracy and compliance with current tax laws.
  • Ensured confidentiality of taxpayer data consistently.
  • Coordinated and examined tax files to verify thoroughness and precision.

Office Assistant Trainee

NCBA SCSCEP State Office Training Program
Jacksonville
09.2024 - 02.2025
  • Executed diverse clerical and administrative duties to support Senior Community Service Employment Programs office.
  • Handled incoming calls, took messages, directed them to appropriate staff members.
  • Scheduled client appointments based on their preferences.
  • Compiled data from timesheets and other records to determine hours worked and pay rate, to properly post information in appropriate records.
  • Provided administrative support such as data entry, word processing, photocopying, faxing, filing systems, both electronic and physical, for easy document retrieval.
  • Ordered office supplies when stock was running low to ensure sufficient supply at all times.

Relocation to Jacksonville

Career Break
Jacksonville
01.2023 - 08.2024
  • Relocated to Jacksonville after Hurricane Ian's impact on SWFL Fort Myers. Balanced family responsibilities as a single parent during a career transition while pursuing online education.

Payment Poster

Physicians Primary Care of Southwest Florida
Fort Myers
04.2022 - 12.2022
  • Handled the retrieval and posting of batched EOB payments from the accounting department, mailroom clerk, and clearinghouse.
  • Recorded manual and electronic payments in patient accounts.
  • Post unapplied payments, write-downs, and transfer balances to the appropriate account.
  • Processed claim rejections and no-pays in a timely manner.
  • Prepared and finalized end-of-day operator reporting for accurate documentation.
  • Meets departmental expectations by consistently producing required postings.
  • Notifies team leader, billing manager, and employees about updates related to accounts collections and payments.

Front Office Specialist

Millennium Physician Group San Carlos Blvd
Fort Myers
01.2019 - 08.2020
  • Performed check-out duties while working at the check-in position as patient flow dictated.
  • Greet patients with a warm smile and pleasant voice, and notify the nursing staff of the patient's arrival.
  • Scheduled follow-up appointments, pulled, posted, verified charges, and collected co-pays, deductibles, and balances, as noted in accounts.
  • Demonstrated proficiency and accuracy in all appropriate Athena workflow processes.
  • Ran and verified end-of-day reports, and balanced the cash drawer.
    Assisted with answering phones, and phone call overflow as needed.
    Performed check-in duties while working check-out as needed, and demonstrated flexibility with working late hours or schedule changes.
  • Checked the lobby for patients to minimize wait time.
  • Ensured that the drawer balanced at the end of the day.
  • Collected all co-pays and deductibles.
  • Verified and updated patient information with no errors, ensuring the accuracy of all registration data and paperwork on file.
  • Communicated with the billing office regarding appropriate insurance changes.
  • Assisted with phone coverage and overflow, scheduled/rescheduled appointments, took messages, monitored the lobby and doorways for patient activity, and maintained the patient waiting area to ensure it was clean and comfortable for patients.

Education

Associate of Science - Computer Science

Florida SouthWestern State College
Fort Myers, FL

Associate of Arts - Hotel, Resort And Restaurant Management

Philippine Women's College
Philippines

Skills

  • Patient registration
  • Appointment scheduling
  • Insurance verification
  • Electronic health records
  • Customer service
  • Data entry accuracy
  • Payment processing
  • Confidentiality compliance
  • Office organization
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Payment collection
  • Electronic medical records
  • Point-of-sale system
  • Microsoft office
  • Medical coding
  • HIPAA guidelines
  • Medical office administration
  • Medical billing and coding
  • Front desk operations
  • Insurance claims

Affiliations

  • LinkedIn Learning Certificate of Completion : Excel; Outlook; Building a HIPAA Compliance Program; Data Sreward Foundation
  • CareerSource of SW Florida Certificate of Completion: Microsoft Excel; Advanced Microsoft Word; Quickbooks
  • Florida Gulf Coast University : Medical Coding Online
  • Cross Country University : Advanced Coding, Billing and Reimbursement
  • Edison Community College : Medical Terminology; Medical Billing and Coding; Teller Savings and Operations
  • SONY Corporation : Customer Service Representative Training

Timeline

IRS VITA/TCE Volunteer Income Tax Assistant

AARP Foundation SCSEP
03.2025 - Current

Office Assistant Trainee

NCBA SCSCEP State Office Training Program
09.2024 - 02.2025

Relocation to Jacksonville

Career Break
01.2023 - 08.2024

Payment Poster

Physicians Primary Care of Southwest Florida
04.2022 - 12.2022

Front Office Specialist

Millennium Physician Group San Carlos Blvd
01.2019 - 08.2020

Associate of Science - Computer Science

Florida SouthWestern State College

Associate of Arts - Hotel, Resort And Restaurant Management

Philippine Women's College

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ALMA BARRETTO ADKINS