Alma Bonilla

• Confirm various medications and medical conditions
• Scheduling appointment, confirming upcoming appointments
• Checking in and Checking out patients
• Escorting patient to and from examination and/or procedure areas
• Verifying insurance coverages

(Authorization, Eligibility, Collecting Co-Payments)

• Office staff engagement coordinator
• Assisting supervisor with protocols and assignments also refiling supplies throughout office
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Responded to emails and other correspondence to facilitate communication
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created and updated records and files to maintain document compliance.
• Offered technical support and troubleshot issues to enhance office productivity.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Unit triaging
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.

• Operated multi-line telephone system to answer and direct high volume of calls.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

• Technical duties involving equipment and eyeglass preparation
• Help optometrist with eye examinations

(OCT, HVF, Specular Microscope, Auto refractor and NCT)

• Responsible for employee's schedule
• Verify insurance coverge
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and

• Conducted market research to identify emerging trends, capitalize on growth opportunities, and maintain a competitive edge.
• Trained and mentored new sales representatives.
• Used customer insights to develop innovative sales strategies to increase sales.
• Set and achieved company defined sales goals.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Maintained current knowledge of store promotions and highlighted sales to customers.