Alma Cabrera

- Assisted customers in resolving issues related to their statements and accounts by thoroughly reviewing charges, updating information, and implementing necessary service changes.

- Effectively applied promotional campaigns and followed up on customer inquiries while submitting forms for re-rates, payment reversals, refunds, and service transitions to sales.

- Researched options and recommended tailored services to meet clients’ specific needs, demonstrating a commitment to customer satisfaction.

- Proactively identified potential issues within client accounts, implementing corrective actions to prevent escalation.

- Delivered exceptional customer service, resulting in high levels of client satisfaction and fostering brand loyalty.

- Investigated and resolved customer inquiries and complaints swiftly, ensuring a prompt response to prioritize customer needs.

- Maintained a high-energy and professional demeanor when engaging with clients and colleagues, contributing to a positive working environment.

- Conducted follow-ups with customers regarding resolved issues to ensure high standards of service were upheld.

- Stayed current with product and service changes to provide accurate information to customers and enhance their experience.

- Educated customers on billing, payment processing, and support policies to empower them in managing their accounts effectively.

- Promoted a superior customer experience by addressing concerns with empathy and resolving problems efficiently.

- Developed empathetic relationships with clients, earning a strong reputation for consistently exceeding service standards.

- Managed the timely and effective replacement of damaged or missing products, ensuring customer satisfaction with product .

• Ordered parts, answered phone, created invoices, setup appointments, cashier, and marketing.

• Technical Support and customer service for iPod and iTunes users.

• Customer service, technical support, billing, upgrades, troubleshooting.

• Customer service, computer basics, 10-key, cash handling, telephones, data entry, filing, meeting sale quotas, prospecting, credit applications, furniture warranties, setting floor, product enrichment, and yearly inventory.

• Supervising group of five, unpacking merchandise, filling and stocking merchandise, opening store, and organizing stock room.

• Setting floor for sales, printing and signing, planograms, and markdowns.

• Customer service, cash handling, catalogue orders, credit applications, yearly inventory, softlines, and closing store.