Alma Carlton
Umatilla
Summary
Experienced professional with a proven track record of managing inventory, reconciling records, and providing exceptional customer service in fast-paced environments. Bilingual in English and Spanish, highly organized, and eager to bring my attention to detail and operational experience to a logistics team.
Overview
14
14
years of professional experience
Work History
Rack Decom Datatech
AWS, Amazon Web Services
Boardman
12.2023 - Current
- Executed safe decommissioning of legacy servers, networking gear, and storage hardware from data center racks.
- Performed data sanitization and destruction of hard disk drives and solid-state drives to safeguard customer information.
- Managed asset inventory by unpacking, repacking, labeling, and liquidating large enterprise equipment.
- Documented procedures and tracked equipment progress using web ticketing systems to maintain accurate status logs.
Customer Service Representative
Hapo Community Credit Union
Hermiston
10.2019 - Current
- Compute financial fees, interest, and service charges for customer transactions.
- Receive checks and cash deposits, verifying amounts and accuracy of deposit slips.
- Balance currency, coins, and checks at the end of each shift, utilizing proprietary programs and calculators.
- Provide product information and promote sales of travelers’ checks, savings bonds, money orders, and cashiers’ checks.
- Process account openings, savings plans, and bond purchases.
- Maintain records for customer loans and resolve account discrepancies.
- Prepare and verify cashier's checks and conduct various financial transactions.
Vault Lead Teller
Banner Bank
Boardman
09.2017 - 08.2019
- Monitored and maintained bank vaults to ensure correct cash balances.
- Processed customer transactions, including check cashing and fund withdrawals.
- Computed financial fees, interest, and service charges.
- Verified endorsements and other information on checks to ensure legality.
- Managed daily inventories of cash, drafts, and traveler's checks.
- Assisted customers with special services, such as debit card and check orders.
- Conducted various financial transactions and ensured accurate balancing of cash drawers.
- Addressed customer inquiries and resolved any issues related to accounts or transactions.
Security Officer
G4S
Umatilla
01.2017 - 05.2017
- Utilized detecting devices to screen individuals and prevent the passage of prohibited items into restricted areas.
- Provided personal protection and escorted vehicles as required.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion.
- Responded to alarms and investigated disturbances on the premises.
- Monitored and authorized access for vendors and visitors to applicable zones.
Vault Lead Teller
Washing Federal Bank
Hermiston
09.2014 - 12.2016
- Oversaw bank vaults to maintain accurate cash balances.
- Counted, verified, and processed armored car deposits.
- Provided product information and promoted sales of various financial products.
- Organized currency and coins in cash boxes and dispensers.
- Sorted and filed deposit slips and checks.
- Balanced currency, coin, and checks in cash drawers and calculated daily transactions.
- Recorded customer transactions and issued computer-generated receipts.
- Conducted check cashing and fund withdrawal transactions with precision.
Assistant Store Manager
Bealls
Hermiston
03.2012 - 08.2014
- Prepared work schedules and maintained records of employees' timecards.
- Performed work activities, including cleaning and organizing shelves and merchandise displays.
- Ensured correct pricing and display of merchandise.
- Assigned tasks and duties to employees.
- Provided guidance to staff in handling complex sales situations.
- Delivered exceptional customer service by greeting and assisting customers and resolving inquiries and complaints.
Education
High School Diploma -
Umatilla High School
Umatilla, OR06-2009
Skills
- Inventory tracking
- Problem solving
- Collaboration
- Friendly, positive attitude
- PPE use
- Bilingual proficiency
- Network troubleshooting
- Organizational skills
- Data entry
- Time management
- Attention to detail
- Accuracy
- Databases
Timeline
Rack Decom Datatech
AWS, Amazon Web Services
12.2023 - Current
Customer Service Representative
Hapo Community Credit Union
10.2019 - Current
Vault Lead Teller
Banner Bank
09.2017 - 08.2019
Security Officer
G4S
01.2017 - 05.2017
Vault Lead Teller
Washing Federal Bank
09.2014 - 12.2016
Assistant Store Manager
Bealls
03.2012 - 08.2014
High School Diploma -
Umatilla High School