Alma Carranza
Long Beach ,CA
Summary
Focused Receptionist with 8 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Hardworking employee with customer service. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Receptionist
Fleetwood Continental
Compton, CA
11.2002 - Current
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- courier services, faxes, and photocopying documents as requested.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
Cashier
intimate basics
Lakewood, CA
06.2013 - 11.2018
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
Cashier
Macys Department Store
Lakewood, CA
02.2012 - 03.2013
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
Education
High School Diploma -
Jordan High School
Long Beach, CA06-2012
Skills
- Office Management
- File Management
- Scheduling
- Data Entry
- Positive and Professional
- Mail Distribution
- Greeting and Seating Clients
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Cashier
intimate basics
06.2013 - 11.2018
Cashier
Macys Department Store
02.2012 - 03.2013
Receptionist
Fleetwood Continental
11.2002 - Current
High School Diploma -
Jordan High School