Alma Carrillo
Doral,FL
Summary
Bilingual individual with a strong background in reporting on performance metrics and implementing valuable system tools. Seeking a full-time position that offers professional challenges and allows the utilization of interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Willing to take on additional responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Supply Chain Analyst
Costex Tractor Parts
02.2024 - Current
- Assess vendor operations and enforce compliance with quality standards.
- Keeping up to date on production by staying in touch with employees across the company.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
- Implemented best practices and process improvements to boost supply chain performance.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Import Coordinator
Costex Tractor Parts
02.2020 - 02.2024
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Accurately input shipment details into company's system using AS400.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Liaised with customs brokers to expedite clearance processes, minimizing delays at ports of entry.
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
- Spearheaded the implementation of a centralized database for all import information, enhancing visibility across the organization.
Receptionist
Costex Tractor Parts
08.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Administrative Assistant
URBE University
02.2018 - 07.2018
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Tracked and submitted employee timesheets to accounting department for payroll purposes.
- Prepared and prioritized calendars and correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Barista
Panera Bread
06.2016 - 05.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Restaurant Team Member
Panera Bread
06.2016 - 04.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
I. E. "Andrés Bello" - La Asunción, Nueva Esparta
07.2013
Skills
- Microsoft Office
- Data entry
- Customer service
- Good work ethic
- AS400
- Microsoft Outlook
- Front desk and guest services
- Cash register
- Supplier relationship
- Purchasing processes
- Customs documents
- Written and verbal communication
- New vendor setup
- Documentation skills
- Updating logs
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Task prioritization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Supply Chain Analyst
Costex Tractor Parts
02.2024 - Current
Import Coordinator
Costex Tractor Parts
02.2020 - 02.2024
Receptionist
Costex Tractor Parts
08.2018 - 02.2020
Administrative Assistant
URBE University
02.2018 - 07.2018
Barista
Panera Bread
06.2016 - 05.2017
Restaurant Team Member
Panera Bread
06.2016 - 04.2017
High School Diploma -
I. E. "Andrés Bello" - La Asunción, Nueva Esparta
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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