Alma Banda
Dayton,TX
Overview
9
9
years of professional experience
Work History
Customer Service Representative
State Farm
Dayton , TX
08.2025 - Current
- Assisted clients with policy inquiries, claims, and coverage options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted available products and services to customers during service, account management and order calls.
Substitute Teacher
Dayton Independent School District
Dayton, TX
03.2017 - Current
- Ensured that each student had access to appropriate materials and resources.
- Maintained accurate records of student attendance and performance.
- Provided feedback on assignments or projects given by the regular teacher.
- Administered tests and assessments according to school guidelines.
- Participated in professional development programs related to education topics.
- Assisted with classroom management issues when needed.
- Promoted a safe and secure atmosphere within the classroom setting.
- Participated in staff meetings and professional development workshops.
- Organized lesson plans and activities for students.
Secretary
GFlawfirm
Liberty, TX
04.2020 - 11.2023
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Provided administrative support to the Office Manager and other staff members.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with special projects or tasks related to departmental functions upon request.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Coordinated meeting logistics such as room reservations and catering services.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Handled confidential documents with discretion.
Education
High School Diploma -
Dayton High Schhol
Dayton, TX06-2014
Some College (No Degree) -
Lee College
Baytown, TXSkills
- Classroom management
- Lesson planning
- Data entry
- Microsoft Office
- Time management
- Effective communication
- Team collaboration
- Professional development
- Public speaking
- Positive reinforcement
- Activity planning
- Organizational growth
- Teamwork
- Self-motivation
- Helpful to others
- Organized
- Leadership
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
State Farm
08.2025 - Current
Secretary
GFlawfirm
04.2020 - 11.2023
Substitute Teacher
Dayton Independent School District
03.2017 - Current
High School Diploma -
Dayton High Schhol
Some College (No Degree) -
Lee College