ALMA CASTILLO
Altadena
Summary
Dynamic professional with extensive experience as a Caregiver for a private family, demonstrating exceptional empathy and organizational skills. Proven track record in managing e-commerce operations at Sodoozy.com, utilizing CRM software and social media strategies to enhance customer engagement and drive sales. Committed to delivering outstanding service and maintaining client relationships.
Overview
22
22
years of professional experience
Work History
Caregiver
Private Family
Altadena
12.2018 - 06.2025
- Provide daily care and emotional support for spouse with Alzheimer's
- Coordinate medical appointments, manage medications, and track symptoms
- Maintain communication with healthcare providers and family members
- Handle household scheduling, paperwork, and personal assistance tasks
- Multitasking and maintaining composure in stressful situations
E-Commerce Business Owner
Sodoozy.com
Redlands
12.2010 - 06.2017
- Built and managed an online store using Shopify to sell children's clothing
- Added products, created descriptions, and updated website content.
- Fulfilled customer orders, processed payments, and managed shipping logistics
- Purchased inventory from wholesalers and maintained accurate stock records
- Provided customer service through email and in person
- Used Google analytics
- Negotiated contracts with vendors for supplies and services.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Determined pricing for products or services based on costs and competition.
- Oversaw daily operations of the business and provided guidance when needed.
- Kept records for production, inventory, income, and expenses.
- Implemented inventory management systems for accurate stock control.
- Cultivated relationships with suppliers to secure favorable terms and conditions.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations to ensure smooth business functionality.
Agent
Life & Health & Fire & Casualty Agent-California
12.2003 - 11.2012
- Assisted clients in understanding coverage options and making informed decisions
- Processed applications, renewals, and provided follow-up services.
- Maintained accuracy and confidentiality in all customer documentation
- Delivered patient, knowledgeable service in person and by phone
- Used CRM software
- Developed and maintained strong relationships with clients for ongoing service.
- Provided expert guidance on life and health insurance products to clients.
- Assessed client needs to recommend appropriate insurance coverage options.
- Participated in training sessions to stay updated on industry trends and regulations.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
- Utilized CRM systems to track client interactions and progress.
- Conducted due diligence on behalf of clients for various transactions.
- Created detailed reports summarizing key performance indicators for management review.
Education
High School -
John W. North High School
Riverside, CA06.2001
Skills
- CPR certification (infant and adult)
- Organizational skills
- Microsoft Office proficiency
- Empathy and patience
- Confidential information management
- Customer service excellence
- Communication skills
- Remote work tools proficiency
- Social media knowledge
- Bilingual communication
- Scheduling and time management
- CRM software expertise
- Emotional intelligence
- Relationship management
- Dependability and responsibility
- Conflict resolution strategies
- Data entry accuracy
- Inventory control
Timeline
Caregiver
Private Family
12.2018 - 06.2025
E-Commerce Business Owner
Sodoozy.com
12.2010 - 06.2017
Agent
Life & Health & Fire & Casualty Agent-California
12.2003 - 11.2012
High School -
John W. North High School