Alma Castro
Oceanside,CA
Summary
Proven to enhance guest satisfaction and cleanliness standards at Springhill Suites By Marriott, I excel in efficient multitasking and sanitation practices. Trained teams, improved service flow, and maintained rigorous health guidelines, demonstrating strong guest relations and a keen eye for detail. My approach consistently results in positive dining experiences and operational excellence. Organized and energetic Breakfast Attendant with over [Number] years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction. Friendly [Job Title] with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Overview
19
19
years of professional experience
Work History
Breakfast Attendant
Springhill Suites By Marriott
02.2021 - 03.2022
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
Restaurant Busser
The Keating Hotel
10.2014 - 11.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Lead Busser and Server
Sushi Into
04.2003 - 09.2010
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
Education
GED -
SN DIEGO CONTINUING EDUCATION NORTH CITY CAMPUS
San Diego, CA06.2015
Skills
- Efficient multitasking
- Cleanliness standards
- Sanitation Practices
- Stocking
- Guest satisfaction
- Allergy awareness
- Cash handling proficiency
- Guest Relations
climb
climbing helps me relax my mind and make some effort,I fell strong and happy
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Breakfast Attendant
Springhill Suites By Marriott
02.2021 - 03.2022
Restaurant Busser
The Keating Hotel
10.2014 - 11.2019
Lead Busser and Server
Sushi Into
04.2003 - 09.2010
GED -
SN DIEGO CONTINUING EDUCATION NORTH CITY CAMPUS