Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ALMA CECILA MARTINEZ

Chicago,IL

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to open work with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

MCS Industries Inc.
09.2021 - Current
  • Managed the front desk operations and greeted visitors warmly.
  • Coordinated appointment schedules for multiple departments effectively.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Maintained office supplies inventory and ordered new materials as needed.
  • Assisted in preparing documents for meetings and presentations promptly.
  • Implemented filing systems for efficient record-keeping and retrieval.
  • Collaborated with staff to enhance communication and improve service delivery.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Supported team with administrative tasks, ensuring smooth office workflow.

Warehouse Assistant

Peoria Packing
02.2022 - 09.2024
  • Sorted and organized incoming shipments in designated warehouse areas.
  • Conducted inventory checks to maintain accurate stock levels.
  • Assisted in packing and labeling products for shipment.
  • Collaborated with team members to streamline warehouse operations.
  • Maintained cleanliness and safety compliance in work areas.
  • Loaded and unloaded trucks efficiently during busy shifts.
  • Recorded product information using warehouse management systems for tracking purposes.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.

Sales Associate

Metro by T-Mobile
10.2020 - 02.2022
  • Assisted customers with product selection and service inquiries.
  • Maintained product displays and organized sales floor for optimal visibility.
  • Processed transactions accurately using point-of-sale systems.
  • Educated customers about device features and promotions effectively.
  • Handled customer complaints with professionalism and empathy.
  • Collaborated with team members to achieve daily sales goals.
  • Restocked merchandise to ensure availability of popular items.

Waitress Supervisor

Grill We DO
08.2019 - 10.2020
  • Trained staff on service standards and restaurant protocols.
  • Managed daily operations to ensure efficient service flow and guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food delivery and quality service.
  • Implemented sanitation practices to ensure health department compliance.
  • Handled customer inquiries and resolved complaints in a professional manner.

Education

High School Diploma -

Carl Schurz High School
Chicago, IL
06.2014

Skills

  • Front desk management
  • Appointment scheduling
  • Customer relationship management
  • Product knowledge
  • Inventory management
  • Sales transaction processing
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management

LANGUAGES

Spanish: Native/Bilingual

Timeline

Warehouse Assistant

Peoria Packing
02.2022 - 09.2024

Receptionist Administrator

MCS Industries Inc.
09.2021 - Current

Sales Associate

Metro by T-Mobile
10.2020 - 02.2022

Waitress Supervisor

Grill We DO
08.2019 - 10.2020

High School Diploma -

Carl Schurz High School

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