Alma Chavez
Cleveland
Summary
A dynamic leader with a proven track record at Guess, I excel in inventory management and team leadership. By implementing efficient workflows and fostering a culture of high customer satisfaction, I significantly enhanced store performance. Expert in policy implementation and conflict resolution, my strategic approach to business development and staff training has consistently driven success.
Overview
10
10
years of professional experience
Work History
Co Manager
Guess
05.2020 - 08.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Supervisor
Cisco
06.2018 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Mi Pueblo Food Center
08.2013 - 07.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Independence High School
San Jose, CA05.2012
Skills
- Staff management
- Contract negotiation
- Marketing management
- Business development
- Staff development
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Strategic planning
- Task delegation
- Policy implementation
- Budget control
- Time management
- Project planning
- Performance management
- Expense tracking
- Product management
- Lead generation
- Documentation and reporting
- Operations management
- Project management
- Schedule preparation
- Business planning
- Performance evaluations
- Salesforce management
- Sales management
- Goal setting
- Business administration
- Expectation setting
- Shift scheduling
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Conflict resolution
- Policy and procedure development
- Inventory management
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Co Manager
Guess
05.2020 - 08.2023
Supervisor
Cisco
06.2018 - 02.2020
Supervisor
Mi Pueblo Food Center
08.2013 - 07.2017
Independence High School
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