Alma Corona
Bakersfield,CA
Summary
Bilingual Program Technician and Office Services Assistant with comprehensive experience in managing authorizations, assisting program participants, and maintaining records. Skilled in customer support, data analysis, and effective communication, bringing strong problem-solving and organizational skills to enhance team collaboration and operational efficiency. Driven and proactive in seeking opportunities for career advancement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bilingual Program Technician
Kern County Aging & Adult Services
06.2018 - Current
- Issues authorizations for approved services, benefits, and social services. Provides information and assistance to program participants, potential participants and other interested parties; assists program participants in completing required documents, including those utilized for eligibility determination.
- Verifies the accuracy, completeness, and timeliness of the submission of documents used to conduct annual review and financial eligibility of applicants.
- Custodian of records for Department of Justice
- Conduct IHSS orientations in all of Kern County in a classroom training sessions.
- Employment verifications for Providers
- Maintain accurate documentation and orderly case files for clients receiving services.
- Input a variety of data and information into computer databases.
Office Services Assistant
Kern County Aging & Adult Services
01.2002 - 05.2018
- Distributed incoming mail from shipments, couriers and postal delivery to [Number] departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Used scanner and [Software] to scan important documents into computer system.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Performs various clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; distributing mail; making photocopies; collecting and receipting monies from customers; performing data entry; preparing mass mailings; typing; and word processing.
Education
Child Development
Oxnard College
Oxnard, CAHigh School Diploma -
Channel Island High School
Oxnard, CA06.1995
Skills
- Customer Support
- Data Analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Strong Problem Solver
- Team building
- Documentation and Recordkeeping
- Self Motivation
- Excel spreadsheets
- Professionalism
- Filing and data archiving
- Calendar Management
- Database Maintenance
Certification
Custodian of Records Certificate (Department Of Justice)
50 words per minute typing Certificate
Bilingual Certificate
10 Key Certificate
Languages
Spanish
Full Professional
Timeline
Bilingual Program Technician
Kern County Aging & Adult Services
06.2018 - Current
Office Services Assistant
Kern County Aging & Adult Services
01.2002 - 05.2018
Child Development
Oxnard College
High School Diploma -
Channel Island High School
Custodian of Records Certificate (Department Of Justice)
50 words per minute typing Certificate
Bilingual Certificate
10 Key Certificate
Similar Profiles
Angela AguileraAngela Aguilera
In Home Service Provider at Kern County Aging & Adult ServicesIn Home Service Provider at Kern County Aging & Adult Services
Jillian BoyleJillian Boyle
Office Aid at Kern County Aging & Adult ServicesOffice Aid at Kern County Aging & Adult Services
Maria Isabel SilvaMaria Isabel Silva
Caregiver, Special Needs at Kern Aging and Adult Services (ISS)Caregiver, Special Needs at Kern Aging and Adult Services (ISS)