Alma Corral
Elgin,Il.
Summary
To secure a position with a reputable company that will allow me to expand my learnings, knowledge and skills. Being able to work within a company that will provide a positive work environment with the possibility to grow and have long term positions. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about company practices and documentation requirements.
Overview
18
18
years of professional experience
Work History
Account Specialist II
JPMorgan Chase
01.2018 - Current
- Using multiple systems to validate customers and verify the identity of the person who I am speaking with.
- Using multiple company provided tools to detect fraud on the account.
- Detecting possible fraud trends and communicating with the necessary departments
- Educating customers with the tools and information needed to prevent future fraud
- Having the ability to thoroughly review legal documents and being able to determine the validity of each document based on company requirements
- Being able to work independently and investigating details in detail to select the best solution on each case worked
- Being able to disclose if any information is missing in a timely manner in order to complete account review effectively.
- Complying with company procedures to provide final decisions and avoiding any disruptions to customers arrangements.
- Adapting quickly to any changes made to procedures and engaging in ideas to better assist consumers
- Completing a quick analysis of accounts and documents being reviewed.
Secretarial Work at U-46
Various Locations
08.2012 - 01.2018
- Handling various projects with the ability to determine the priority of each individual project as it was presented.
- Assisting with the completion of student registration based on the need of the parent/guardian
- Providing translations during meetings with counselors, teachers, principal or other school staff.
- Translating documentation and making necessary corrections to make it presentable
- Accrediting vendors, as well as setting up new vendors and completing purchases made by various departments
- Setting up meetings and trainings based on the need of the department.
- Preparing documentation needed for meetings and trainings and providing guidance for staff in attendance.
Customer Service
Verizon Wireless
10.2006 - 01.2012
- Multitasking and being able to assist customers in a timely manner
- Some calls being more complex than others
- Also being able to handle irate customers, understanding their frustrations and making sure they have a great customer service experience at the end of every call
- Entering customer’s information for future calls to better assist customers with future concerns.
Education
High School Diploma -
Larkin High School
Elgin, Il.01.2004
Skills
- Customer Engagement
- Account updating
- Issue investigations
- Microsoft Office proficiency
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Specialist II
JPMorgan Chase
01.2018 - Current
Secretarial Work at U-46
Various Locations
08.2012 - 01.2018
Customer Service
Verizon Wireless
10.2006 - 01.2012
High School Diploma -
Larkin High School