Alma Critchlow
Riverton
Summary
Dynamic and results-driven professional with extensive experience at Uhaul Moving And Storage, excelling in customer service and sales. Bilingual in English and Spanish, I leverage excellent communication and active listening skills to enhance customer satisfaction and resolve issues effectively. Proven ability to multitask and maintain attention to detail in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Sales Agent/Customer Service Representative
Uhaul Moving And Storage
04.2024 - Current
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns..
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Health and Wellness Coach
Beachbody Corporation
06.2015 - 10.2024
- Daily calls and chats to help costumers achieve their goals
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Gathered and distributed educational literature with goals of gaining new clients and educating larger groups on healthy living.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Understood client limitations based on medication or physical disabilities while building exercise plans.
- Maintained client records for future use and for reference.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Tailored specific exercises and health plans to clients with physical and mental disabilities.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Costumer Support
Connexus Resource Group
11.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store Associate
Target Corporation
04.2007 - 06.2011
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
Accounting Assistant
Gaudi Furniture
09.1998 - 03.2001
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Education
No Degree - Accounting And Business Management
University of Colima
Mexico 06.1997
Skills
- bilingual English/ Spanish
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Planning and Coordination
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Data Entry
- Attention to Detail
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent/Customer Service Representative
Uhaul Moving And Storage
04.2024 - Current
Costumer Support
Connexus Resource Group
11.2022 - 03.2023
Health and Wellness Coach
Beachbody Corporation
06.2015 - 10.2024
Store Associate
Target Corporation
04.2007 - 06.2011
Accounting Assistant
Gaudi Furniture
09.1998 - 03.2001
No Degree - Accounting And Business Management
University of Colima
Similar Profiles
Velicity ZavalaVelicity Zavala
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Georgette LasleyGeorgette Lasley
E-Live Verify Agent EAlert at Uhaul Moving And StorageE-Live Verify Agent EAlert at Uhaul Moving And Storage
WILLIE PATTERSONWILLIE PATTERSON
Lead Customer Service Representative at Uhaul Moving And StorageLead Customer Service Representative at Uhaul Moving And Storage
Rudy HuertaRudy Huerta
Hitch professional at Uhaul Moving And StorageHitch professional at Uhaul Moving And Storage
Taylor WoodTaylor Wood
Stay at Home Mom at SelfStay at Home Mom at Self