ALMA DAYEKH
Holly Springs
Summary
Experienced Senior Executive Assistant with a proven track record of providing comprehensive support to top-level executives in dynamic work settings. Successfully managed intricate schedules, coordinated travel logistics, and fostered seamless communication channels. Demonstrated expertise in handling sensitive and confidential data, optimizing overall office efficiency. Known for reliability, adaptability, and strong capabilities in communication, organization, and multitasking.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant (Remote)
Amdocs
01.2020 - Current
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Organized and coordinated conferences and monthly meetings.
Executive Administrative Assistant
Omni Hotels & Resorts
02.2018 - 01.2020
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Optimized budget management by tracking expenses, processing invoices, and providing regular financial reports to the Executive Director.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Maintained a professional appearance of common areas including conference rooms and reception area, ensuring a welcoming environment for guests.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Maximized resource utilization by effectively managing office supplies inventory and proactively identifying opportunities to reduce costs.
- Contributed to company-wide success with cross-departmental support on various projects as needed.
- Consistently met or exceeded performance expectations in a fast-paced and dynamic work setting, demonstrating adaptability and resilience under pressure.
- Elevated customer service experiences through prompt response to inquiries from both internal and external parties.
- Promoted a positive work environment by fostering open communication channels among staff members at all levels of the organization.
- Expedited document preparation for the Executive Director, ensuring accurate and professional correspondence with stakeholders.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Academic Advisor/ Assistant
Embassy of the Sultanate of Oman – Cultural Division
12.2014 - 03.2016
- Served as a liaison between students, faculty, and administration to resolve academic issues and promote open communication within the campus community.
- Utilized various assessment tools to determine individual learning styles and provide tailored support strategies for each student''s unique needs.
- Supported academic advisors in developing individualized education plans for students, resulting in improved academic performance.
- Coordinated with campus partners to connect students with appropriate resources for personal, financial, or academic support when needed.
- Streamlined administrative processes by maintaining organized records of advising appointments, notes, and correspondence with students.
- Developed strong relationships with students through regular communication and empathetic support, fostering positive learning environments.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor's degree - Public Relations and Advertising, Modern Languages, French
Yarmouk University
05-2014
High School - Science
Najd National Schools
05-2010
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Logistics coordination
- Meeting planning
- Event coordination
- Travel coordination
- Documentation and reporting
- Executive support
- Strong problem solver
- Resourceful
Languages
French
Professional Working
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Executive Administrative Assistant (Remote)
Amdocs
01.2020 - Current
Executive Administrative Assistant
Omni Hotels & Resorts
02.2018 - 01.2020
Academic Advisor/ Assistant
Embassy of the Sultanate of Oman – Cultural Division
12.2014 - 03.2016
Bachelor's degree - Public Relations and Advertising, Modern Languages, French
Yarmouk University
High School - Science
Najd National Schools
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