Alma Diaz Alfonso
Orlando,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Women’s Center
02.2021 - Current
- Assist physicians in patient examinations, procedures, and treatments.
- Record patient history and vital signs, ensuring accurate and up-to-date electronic health records.
- Administer medications, vaccines, and injections under the supervision of healthcare professionals.
- Perform phlebotomy and collect specimens for laboratory testing.
- Coordinate patient referrals and schedule appointments, optimizing patient flow.
- Ensure compliance with infection control and OSHA regulations.
Membership Service Representative
Avalon Park YMCA
09.2016 - 01.2022
- Welcome and assist gym members, providing information on memberships, classes, and facilities.
- Process new member sign-ups, renewals, and cancellations, ensuring accuracy in membership records.
- Answer member inquiries in person, over the phone, and through email, providing guidance on fitness programs and services.
- Handle and resolve member concerns or issues, ensuring a positive resolution.
- Assist in organizing and promoting gym events, challenges, and classes to engage members.
Sales Associate
Aeropostale
03.2015 - 12.2016
- Greet and assist customers, providing information on products and promotions.
- Actively engage in upselling and cross-selling to meet and exceed sales targets.
- Ensure the store is organized, clean, and visually appealing to enhance the customer shopping experience.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05.2022
Associates of Arts (A.A.) -
Valencia College
Skills
- Native fluency: Spanish/English
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint
- Strong data entry and reporting skills
- Cloud-based EHR software: Athenahealth
- Flexibility to handle a variety of tasks in a fast-paced environment
- Strong verbal and written communication skills
- Organizational skills for managing workflows and tasks
- Providing excellent service and addressing customer needs effectively
- HIPAA Compliance
Certification
CPR and First Aid Certified
Timeline
Medical Assistant
The Women’s Center
02.2021 - Current
Membership Service Representative
Avalon Park YMCA
09.2016 - 01.2022
Sales Associate
Aeropostale
03.2015 - 12.2016
Bachelor of Science - Health Sciences
University of Central Florida
Associates of Arts (A.A.) -
Valencia College
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