Alma Duch
Vilonia,AR
Summary
Adept at multitasking and organization. Leveraging skills in EMR/EHR and HIPAA compliance. Compassionate Registered Medical Assistant possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in phlebotomy and laboratory procedures . Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, occasional weekends and evenings.
Overview
19
19
years of professional experience
Work History
Family Caregiver
Erven Duch Farrier Service
04.2016 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Farm Management Advisor
Wilf Horses And Mules
05.2012 - 08.2018
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintain health certificates, worming and vaccination schedules
- Purchasing agent for feed and horse equipment
Phlebotomy Technician /Medical Laboratory Assistant
Conway Regional Medical Center
02.2010 - 07.2012
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Monitored patients for reactions and verified sample quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Logged patient information and recorded results into system.
- Organized daily work based on collection priority.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Registered Medical Assistant
B.Aaron Thompson, MD
06.2006 - 02.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Phlebotomy
Patient Care Technician
Conway Regional Medical Center- ED
03.2005 - 09.2005
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Collected and transported specimens to prepare for lab testing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Transport patients to unit specific procedures and testing .
Education
Trade Certification - Registered Medical Assistant
Southern Technical College
Little Rock, AR09.1991
High School Diploma -
Greenbrier High School
Greenbrier, AR05.1989
Skills
- Dependable and Responsible
- Compassionate Caregiving
- Emotional Support
- Household Management
- Stroke Recovery Assistance
- Multitasking and Organization
- Patient Care
- Medical office administration
- EMR / EHR
- HIPAA Compliance
- Medication Administration
- Fast Learner
- Team Collaboration
Timeline
Family Caregiver
Erven Duch Farrier Service
04.2016 - Current
Farm Management Advisor
Wilf Horses And Mules
05.2012 - 08.2018
Phlebotomy Technician /Medical Laboratory Assistant
Conway Regional Medical Center
02.2010 - 07.2012
Registered Medical Assistant
B.Aaron Thompson, MD
06.2006 - 02.2008
Patient Care Technician
Conway Regional Medical Center- ED
03.2005 - 09.2005
Trade Certification - Registered Medical Assistant
Southern Technical College
High School Diploma -
Greenbrier High School
Similar Profiles
Aaron SmithAaron Smith
Owner/Farrier at A-S Farrier ServiceOwner/Farrier at A-S Farrier Service
Jenifer LynchJenifer Lynch
Farrier at Lynch Farrier ServiceFarrier at Lynch Farrier Service
Sarah CampbellSarah Campbell
CFO at Campbells Farrier ServiceCFO at Campbells Farrier Service