Hi, I’m
Alma Elizondo
Granite Falls,WA
Summary
Accomplished Administrative Specialist II at King County Public Health, adept in Microsoft Outlook and showcasing exceptional attention to detail. Leveraged computer skills to enhance office efficiency and maintained HIPAA compliance, significantly improving records management. Demonstrated a positive attitude and multitasking prowess, driving customer satisfaction and operational excellence.
Overview
13
years of professional experience
Work History
King County Public Health
Administrative Specialist II
10.2021 - Current
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Identified communication channels to set roadmap to distribute information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Stayed calm under pressure to and successfully dealt with difficult situations.
TripleNet Technologies
Janitor, Disinfectant Crew
07.2020 - 02.2021
Job overview
- The scope of this program focuses on the maintenance, cleaning and disinfecting of transit vehicles and facilities during an infectious virus pandemic.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Adhered to social distancing protocols and wore mask or face shield
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Carried out day-to-day duties accurately and efficiently
Evergreen Hospital
Patient Observer
10.2019 - 06.2020
Job overview
- Provided direct patient care to an assigned group of patients mainly in the ICU and Emergency Department.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Aided physicians in wound care and patient assessments.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
TaskUs
Content Moderator
05.2018 - 01.2019
Job overview
- Processing and reviewing accounts that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies.
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Utilized analytics and site metrics to determine areas of improvement.
- Approved, reviewed and edited content flowing to website.
- Directed content of website by gathering information and integrating data from other departments.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Conns Home Plus
Collections Agent
12.2016 - 05.2018
Job overview
- Used exemplary communication skills while contacting customers to determine reason for payment delinquency and negotiating repayment plans
- Made decisions to modify loan contracts by changing due dates, granting deferments, and determining eligibility for loan refinance.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Advised customers of alternative actions and strategies for debt repayment.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Notified co-signers of delinquent accounts to assist in collecting payments.
Alorica
Customer Service Representative
05.2015 - 12.2016
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
Chacho's
Food Service Worker
01.2012 - 11.2014
Job overview
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
McDonald's
Cashier Team Lead
05.2012 - 09.2013
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
Education
Medina Valley High SchoolCastroville, TX
High School Diploma
06.2011
Skills
- Computer Skills
- Medical Records Maintenance
- Attention to Detail
- Appointment Scheduling
- Multitasking and Organization
- HIPAA Compliance
- Records Management
- Phone and Email Etiquette
- Medical Terminology
- Prioritization
- Microsoft Outlook
- Positive Attitude
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
OnBase
Epic
Zoom
Dropbox
Microsoft Windows
Google Drive
Timeline
Administrative Specialist II
King County Public Health
10.2021 - Current
Janitor, Disinfectant Crew
TripleNet Technologies
07.2020 - 02.2021
Patient Observer
Evergreen Hospital
10.2019 - 06.2020
Content Moderator
TaskUs
05.2018 - 01.2019
Collections Agent
Conns Home Plus
12.2016 - 05.2018
Customer Service Representative
Alorica
05.2015 - 12.2016
Cashier Team Lead
McDonald's
05.2012 - 09.2013
Food Service Worker
Chacho's
01.2012 - 11.2014
Medina Valley High School
High School Diploma
Similar Profiles
Liliana VaqueraLiliana Vaquera
Administrative Program Coordinator at King County Public HealthAdministrative Program Coordinator at King County Public Health
Felicia StaleyFelicia Staley
Community Health Worker at King County Public HealthCommunity Health Worker at King County Public Health
Felicia StaleyFelicia Staley
Community Health Outreach Worker at Seattle & King County Public HealthCommunity Health Outreach Worker at Seattle & King County Public Health
Lance BronsonLance Bronson
Dishwasher, Busser at Buzz Inn SteakhouseDishwasher, Busser at Buzz Inn Steakhouse
Connor NationsConnor Nations
Traffic Management Specialist at DFASTraffic Management Specialist at DFAS