Alma Estrada
Summary
Experienced Digital Coach with a strong background in online order fulfillment, team leadership, and operational efficiency. Skilled in coaching associates, improving productivity, reducing errors, and driving performance. Proven ability to lead digital operations, support cross-functional teams, and deliver excellent customer service. Seeking to advance into a Market Fulfillment Lead role to expand leadership impact across multiple stores and strengthen end-to-end fulfillment performance.
Overview
11
11
years of professional experience
Work History
Digital Coach
Walmart
Palm Springs
01.2022 - Current
- Guide digital shifts, mentor teams in e-commerce, enhance online customer journeys
- Drive digital initiatives, coach store teams, boost e-commerce engagement
- Lead digital projects, support team learning, improve customer digital interactions
- Facilitate digital growth, train staff on e-commerce, elevate online user experience
- Led digital team to optimize online sales strategies, achieving measurable growth in revenue.
- Coordinated cross-functional projects, enhancing team productivity and workflow efficiency.
- Analyzed digital trends to improve customer engagement, resulting in increased user satisfaction.
- Implemented data-driven decisions to solve operational challenges, boosting overall performance.
- Fostered collaborative environment, supporting team development and innovative problem-solving.
- Managed digital orders, ensuring timely and accurate fulfillment for enhanced customer satisfaction.
- Streamlined online shopping processes, improving efficiency and reducing order errors.
- Utilized data analysis to optimize inventory management, minimizing stock discrepancies.
- Collaborated with team to address customer feedback, boosting service quality and loyalty.
- Implemented solutions for order issues, resulting in improved operational workflow.
Digital Team Lead
Walmart
Palm Desert
01.2021 - 01.2022
- Led daily digital order fulfillment operations
- Supervised and coached associates for performance and service standards
- Managed picking, staging, and dispensing of online orders
- Improved order accuracy and reduced nil-picks
- Ensured timely pickup and delivery execution
- Supported customer service and resolved order issues
- Monitored KPIs to drive efficiency and productivity
Digital Shopper
Walmart
Palm Desert
01.2019 - 01.2021
- Picked and staged online grocery orders accurately and efficiently
- Ensured product quality, freshness, and order accuracy
- Communicated substitutions and out-of-stock items with customers or team leads
- Met productivity and time standards for order completion
- Provided excellent customer service during pickup and delivery processes
- Followed safety, sanitation, and store procedures
Customer Host
Walmart
Palm Desert
01.2018 - 01.2019
- Greeted customers, enhancing satisfaction and loyalty through attentive service.
- Resolved customer inquiries, improving store experience and efficiency.
- Managed entry points, ensuring safety and security for shoppers.
- Assisted in loss prevention, contributing to reduced shrinkage rates.
- Managed inventory organization, ensuring accurate stock levels and timely restocking.
- Enhanced product availability, contributing to improved customer satisfaction and sales.
- Utilized efficient stocking techniques, reducing time spent on inventory tasks.
- Resolved stock discrepancies, maintaining seamless operations and reducing errors.
- Collaborated with team to optimize stocking processes, achieving operational efficiency.
Stocking Associate
Walmart
Palm Desert
01.2015 - 01.2018
- Stocked shelves efficiently to ensure product availability for customers.
- Organized inventory to maintain a clean and safe shopping environment.
- Assisted customers in locating products throughout the store.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Broke down and discarded empty packaging and boxes after stocking products.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Palletized merchandise for easy movement to sales floor locations.
Education
Desert Hot Springs High School
05.2014
Skills
- Team Leadership
- Skillful
- Performance Metrics
- Customer Insights
- Strategic Planning
- Problem Solving
- Time Management
- Customer Engagement
- Customer Experience
- E-commerce strategy
Languages
Highly proficient Spanish,Highly proficient English
Timeline
Digital Coach
Walmart
01.2022 - Current
Digital Team Lead
Walmart
01.2021 - 01.2022
Digital Shopper
Walmart
01.2019 - 01.2021
Customer Host
Walmart
01.2018 - 01.2019
Stocking Associate
Walmart
01.2015 - 01.2018
Desert Hot Springs High School