ALMA FIELDS
Coral Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills in any role.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
First Watch
01.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- In 2023 and in 2024 I overachieved in not just obtaining but exceeding the growth of 5 star customer reviews. I was the #1 employee in customer reviews. In helping making First Watch a place to not just come enjoy a meal but to come and know they weren't just customers but family as well. Voted restaurant of the year 2 years in a row.
Courier Contracter
Flashback Services, LLC
01.2022 - 08.2023
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast paced environment.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
Waitress/Unit Manager
Dennys Restuarant
09.2019 - 03.2022
- Managed food resources, memorized orders and coordinated customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and prompted excellent service to customers, successfully increasing referrals and walk-in business.
- Achieved monthly sales goals by using successful strategies to promote specials, beverages, appetizers, desserts, add-ons.
- Maintained restaurants cleanliness. Including side work, sanitation, date-dots, and pre-busing tables.
Personal Assistant
CINERAMAX SKYLOUNGES
01.2014 - 06.2016
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained current knowledge of market trends, business practices and latest products to share with new home theater customers.
- Ran errands to help with daily task, enabling employer to focus on more pressing duties.
- Made travel arrangements for employee trips and conferences.
- Provided clerical support for company by copying, faxing and filing documents.
- Handled confidential information with complete discretion.
Education
GED -
Sheridan Technical College East Campus
Hollywood, FL01.2010
Nail Technician - Nail Tech Certification -
Hollywood Institute of Beauty Careers
Hollywood, FL01.2022
Skills
- Creative Problem Solving
- Excellent Communication
- Customer Service
- Adaptability
- Loading and Unloading Materials
- Time Management
- Attention to Detail
- Team Player
- Order Assessments
- Order Accuracy
- Outgoing Personality
- Calm and Professional Under Pressure
- Package handling
- Punctuality
- Deadline oriented
- Route planning
Certification
- ServeSafe Certified in Food Handling
- ServeSafe Certified in Alcohol
- ServeSafe Workplace Certificate in Sexual harassment Prevention for Restaurant and Employee
Timeline
Server
First Watch
01.2023 - 01.2025
Courier Contracter
Flashback Services, LLC
01.2022 - 08.2023
Waitress/Unit Manager
Dennys Restuarant
09.2019 - 03.2022
Personal Assistant
CINERAMAX SKYLOUNGES
01.2014 - 06.2016
Nail Technician - Nail Tech Certification -
Hollywood Institute of Beauty Careers
GED -
Sheridan Technical College East Campus
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