Alma Filipovic
St Louis,MO
Summary
Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering over 5 years of related experience in the field and unwavering dedication to achieving property management goals. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Versatile Property Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Diligent Property Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Recent graduate with foundational knowledge in Property Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Dynamic individual with hands-on experience in Property Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
Partnership Property Management
05.2024 - 11.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
Mills Properties
10.2023 - 04.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with legal counsel to resolve tenant disputes.
Community Manager
New Earth Residential
06.2023 - 10.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Property Manager
Preservation Management
12.2022 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
Assistant Manager
Preservation Management
12.2020 - 12.2022
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
- Prepared and submitted monthly tenant visit logs.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Recommended clarifications and changes in program policies to director of property management.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Occupancy Specialist
Preservation Management
01.2019 - 01.2020
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared and submitted monthly tenant visit logs.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with committees to discuss and resolve legal and environmental issues.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Administrative Assistant
Preservation Management
04.2018 - 01.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Substitute Teacher
Hancock School District
04.2009 - 01.2018
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Engaged students in discussions to promote interest and drive learning.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Managed high school classrooms during teacher absences.
- Tutored students individually and in small groups to help with difficult subjects.
Education
Bachelor of Arts - Physaical Education And Sport
University of Physical Education
03.2003
Skills
- Business processes and procedures
- Vacant unit monitoring
- Housing regulations
- Fair housing mandates
- Knowledge of leasing and market conditions
- Time management
- Sales and marketing
- Maintenance Oversight
- Tenant and Eviction Laws
- Community Marketing
- Financial Budgeting and Reporting
- Daily Operations Management
- Policy Administration
- Income and Expense Management
- Operating Cost Tracking
- Dispute Handling
- Monthly Fee and Payment Collection
- Complaints Investigation
- Client Relations
- Staff Coordination
- Budget Preparation
- Payment Processing
- OneSite, Yardi, LRO and MRI Programs
- Knowledgeable in One Site, Real Page, Resman
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Multi-family property management
- Building operations
- Unit vacancies
- Lease administration
- Skilled multi-tasker
- Leasing operations
- Commercial property
- Fair housing compliance
- Work order monitoring
- Property Management
Certification
- Certified Occupancy Specialist (COS), National Center for Housing Management
Languages
Bosnian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Property Manager
Partnership Property Management
05.2024 - 11.2024
Property Manager
Mills Properties
10.2023 - 04.2024
Community Manager
New Earth Residential
06.2023 - 10.2023
Property Manager
Preservation Management
12.2022 - 06.2023
Assistant Manager
Preservation Management
12.2020 - 12.2022
Occupancy Specialist
Preservation Management
01.2019 - 01.2020
Administrative Assistant
Preservation Management
04.2018 - 01.2019
Substitute Teacher
Hancock School District
04.2009 - 01.2018
- Certified Occupancy Specialist (COS), National Center for Housing Management
Bachelor of Arts - Physaical Education And Sport
University of Physical Education
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