Summary
Overview
Work History
Education
Skills
Timeline
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Alma Flores

Dallas,TX

Summary

Hardworking and focused Administrative Assistant holding over 25 years of experience in providing efficient office operations. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Responsible, punctual and productive professional when working with little to no supervision.

Overview

26
26
years of professional experience

Work History

Administrative Assitant

A New Style Of Restoration
Red Oak, Texas
10.2018 - Current
  • Prepare bills, invoices, and bank deposits, and payments to contractors.
  • Run errands, purchased materials, delivered materials
  • Maintain contact lists
  • Light Bookkeeping
  • Notified customers of delinquent accounts by mail, telephone, and email to solicit payment if needed.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Edited subcontractor proposals.

Billing Specialist

TForce
Dallas, TX
03.2018 - 09.2018


  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Communicated with AR managers and Corporate collectors on outstanding issues with clients
  • Trained new hire and current employees with new procedures.
  • Resolved problems, improved operations and provided exceptional service
  • Exceeded goals through effective task prioritization and great work ethic
  • Led projects and analyzed data to identify opportunities for improvement

Account Billing Specialist

Driven Solutions / USAC
Carrollton, TX
10.2016 - 09.2018
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Communicated with AR managers and Corporate collectors on outstanding issues with clients
  • Worked with IT to set up correct IT related billing issues
  • Collected data to create understandable procedures for department
  • Contacted clients with past due accounts to by mail, telephone, and email, to formulate payment plans
  • Trained and mentored new team members on accounts billable systems and policies to promote operational performance

Backoffice Lead

Driven Solutions / USAC
Carrollton, Texas
03.1998 - 11.2016
  • Processed Customer and Service provider refunds
  • Resolved escalated customer, dealer, and service provider calls
  • Dispatched road service calls
  • Prioritized workforce assignments and assigned team members ensuring daily deadlines and departmental standards were met
  • Worked different stations to provide optimal coverage and meet production goals..
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

Fulfillment Clerk

USAC
DALLAS, TX
10.1996 - 03.1998
  • Operated warehouse equipment, metered and delivered mail
  • Prepared membership orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Education

High School Diploma -

PSJA HIGH SCHOOL
Pharr, TX
06.1991

Skills

  • Bilingual in Spanish and English
  • Research and Analytical Skills
  • Skilled in Microsoft Office
  • Administrative and Clerical Support
  • Invoice Processing
  • Employee Training
  • Back Office Operations
  • Reimbursement Processing

Timeline

Administrative Assitant

A New Style Of Restoration
10.2018 - Current

Billing Specialist

TForce
03.2018 - 09.2018

Account Billing Specialist

Driven Solutions / USAC
10.2016 - 09.2018

Backoffice Lead

Driven Solutions / USAC
03.1998 - 11.2016

Fulfillment Clerk

USAC
10.1996 - 03.1998

High School Diploma -

PSJA HIGH SCHOOL

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Alma Flores