Alma Fox
Irvine,KY
Summary
Results-driven and self-motivated professional with extensive experience in customer service and production environments. Proven track record of managing teams, optimizing processes, and collaborating to solve problems. Seeking to leverage strong interpersonal skills to contribute to a dynamic organization in the agricultural or customer service sector.
Overview
12
12
years of professional experience
Work History
Utility Sewing Machine Operator
Carhartt
Irvine, KY
06.2021 - Current
- Operated industrial sewing machines to assemble high-quality garments.
- Insured good-quality garments were passed off to the next operation
- Inspected finished products for quality standards and adherence to specifications.
- Collaborated with team members to streamline production processes and workflows.
- Adjusted machine settings to accommodate various fabric types and styles.
Agent Team Member
State Farm
Berea, KY
07.2020 - 06.2021
- Prospected local leads and marketed insurance policies based on customer needs.
- Assisted existing customers with policy changes.
- Helped new customers set up their policies.
- Worked to reach both personal and team sales goals.
- Resolved client issues promptly, ensuring a positive experience.
Customer Service Representative
Kentucky Farm Bureau
Madisonville, KY
09.2019 - 06.2020
- Assisted customers with inquiries regarding insurance policies and coverage options.
- Sold insurance policies according to customer needs, on behalf of the agency manager.
- Called insureds to let them know about policy updates.
- Balanced the till and ran cash reports.
Production Supervisor
Tyson Foods
Robards, KY
05.2018 - 09.2019
- Supervised 188 team members, and coordinated workflow to optimize efficiency and meet production schedules.
- Managed the deboning process in the plant.
- Completed all process paperwork each night, and maintained accurate records of daily production activities.
- Kept up with time and attendance for all team members.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Recorded standard work instructions for various jobs across the plant.
- Supported safety programs to reduce and eliminate employee injuries, and followed OSHA standards.
Front End Supervisor
Rite Aid
Irvine, KY
09.2013 - 05.2018
- Rang out purchases at the cash register, and returned unsatisfactory purchases.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Monitored inventory levels and organized merchandise displays effectively.
- Coordinated daily cash register reconciliation for accuracy.
- Supervised front end staff to ensure excellent customer service standards.
- Opening and closing duties of the store (key holder).
- Assisted with making schedules.
Farm Intern through EKU
Owsley County Farm
Boonville, KY
06.2014 - 08.2014
- Managed the county greenhouse and assisted with harvesting of crops
- Aided in the operation of the farmer’s market
- Supervised high school student workers
Education
Bachelor of Science - Agriculture with a concentration in Animal Science
Eastern Kentucky University
Richmond, KY05.2018
Skills
- Team leadership
- Workflow optimization
- Problem solving
- Customer relationship management
- Communication skills
- Quality control
Projects
Worked as a team to host a 'Walk a Mile in Her Shoes' as a part of the NOVA program to raise awareness for domestic abuse Did a research project as part of Swine Class to study gestation and farrowing in sows. Was responsible for management practices associated with farrowing and record keeping, along with a record of behavioral studies. Helped plan the Delta Tau Alpha Convention for 2018
References
References available upon request.
Timeline
Utility Sewing Machine Operator
Carhartt
06.2021 - Current
Agent Team Member
State Farm
07.2020 - 06.2021
Customer Service Representative
Kentucky Farm Bureau
09.2019 - 06.2020
Production Supervisor
Tyson Foods
05.2018 - 09.2019
Farm Intern through EKU
Owsley County Farm
06.2014 - 08.2014
Front End Supervisor
Rite Aid
09.2013 - 05.2018
Bachelor of Science - Agriculture with a concentration in Animal Science
Eastern Kentucky University
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