Alma Freyre
Missouri City,TX
Summary
Case Manager An accomplished and dedicated professional with extensive experience, acquired close to 20 years. Hold credit for Interacting effectively with cross-functional departments to streamline operations and achieve business success in fast- paced environments. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. In addition, transform a low-performing team into a high-caliber workforce through clear communication, exceptional mentoring skills, and a proven ability to work with cross-functional and multidisciplinary teams. Demonstrated to have a solid track record in achieving the set goals and delivering exceptional service to provide optimal results.
Overview
15
15
years of professional experience
Work History
Case Manager/Team Lead/QC Specialist
WITTOBRIENS
09.2021 - 09.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assessed community needs and identified resources for social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Managed over 50 client calls per day.
Eligibility Specialist
ITX SOLUTIONS
07.2020 - 09.2021
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
- Engaged wider departments in accurate, timely paperwork completion.
- Documented and resolved Housing Urban Development requirements monthly submissions which meant more claim proceeds paid to clients from Federal government benefits to assist in relocation from flood prone zones.
Intake Specialist
ARDURRA
04.2019 - 02.2020
- Implemented new client tracking system that increased transparency and communication between departments, streamlined intake process, and reduced wait time for new clients to two days instead of two weeks.
- Trained and mentored 3 new Intake Specialists and successfully completed client intakes for 100+ individuals during high-pressure, fast-paced conditions.
- Attended case reviews and provided feedback on client progress.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
Intake Coordinator
MEDCARE PEDIATRIC GROUP
07.2018 - 01.2019
- Reduced wait times by 30%, assigned patients to appropriate practitioners, and decreased no-show rates by 10% by coordinating admissions and referrals.
- Interacted with insurance providers to provide required information to process payment for care.
Project Manager & Estimator
FRESH LAWN CARE, Alma Freyre
02.2017 - 07.2018
- Experience in budgeting and financial management of projects and ability to work with sense of urgency while delivering quality results and strong organizational skills with ability to prioritize multiple tasks.
- Increased sales by 10%.
Sales Agent
ALLSTATE INSURANCE AGENCY
04.2012 - 02.2017
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 25%
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Generated new leads through networking and attending industry events.
Billing Specialist
Legacy Health Services
03.2010 - 03.2012
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Verified accuracy of accounts payable payments, resulting in 35% reduction in payment errors and check reissues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing and maintaining client relationships
Central Care Community Health Center
05.2007 - 05.2010
- Achieved 98% approval rating on insurance claims.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Education
Bachelor’s - Business Administration
University of Houston - Downtown
Houston, TX11.2018
Skills
- Project management Executive Support Scheduling & Administration Client Relationships Written
- Verbal Communication English/Spanish Bilingual CPT Coding Audit Procedures Federal and State Regulations
- Budgeting and finance specialist
- Case documentation
- Case conferences
Languages
Spanish
Native or Bilingual
Timeline
Case Manager/Team Lead/QC Specialist
WITTOBRIENS
09.2021 - 09.2022
Eligibility Specialist
ITX SOLUTIONS
07.2020 - 09.2021
Intake Specialist
ARDURRA
04.2019 - 02.2020
Intake Coordinator
MEDCARE PEDIATRIC GROUP
07.2018 - 01.2019
Project Manager & Estimator
FRESH LAWN CARE, Alma Freyre
02.2017 - 07.2018
Sales Agent
ALLSTATE INSURANCE AGENCY
04.2012 - 02.2017
Billing Specialist
Legacy Health Services
03.2010 - 03.2012
Central Care Community Health Center
05.2007 - 05.2010
Bachelor’s - Business Administration
University of Houston - Downtown