Alma Galan-Acevedo
Live Oak,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Compassionately devoted to giving every patient a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Medical Office Manager
Texas Center for Medical and Surgical Weight Loss
San Antonio , TX
04.2007 - 06.2009
- Maintained accurate patient data, including medical history, billing information and other relevant documents.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Coordinated with insurance companies to verify coverage of services rendered.
- Provided support to physicians by documenting patient charts prior to scheduled appointments.
- Maintained office policies and procedures to ensure smooth operations and compliance with all state, HIPAA, and OSHA regulations.
- Pitched in to help with office tasks during busy periods and staff absences.
Front Desk Medical Receptionist
Kellum Medical Group
Schertz , TX
01.2007 - 04.2007
- Obtain and verify insurance information to set appointments.
- Scheduled appointments, managed patient records and updated medical history as necessary.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Document insurance information, details and verified patient coverage for upcoming appointments.
- Inform new/existing patients of running late/no-show policy for appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Front Desk Medical Receptionist
Respiratory Center of South Texas
San Antonio , TX
01.2005 - 04.2006
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system.
- Called patients to confirm scheduled appointments and obtain additional details.
Family Readiness Group Volunteer
277th Eng.Co US Army
San Antonio, TX
09.2003 - 12.2004
- Provided support to family members of deployed service personnel.
- Coordinated activities such as family picnics and holiday events.
- Assisted in creating informational newsletters to update families on current deployments.
- Managed communication between military personnel and their families during deployments.
- Responded to inquiries from military personnel and their families regarding readiness group services.
- Provided guidance on accessing benefits such as health care coverage and commissary benefits.
Deposit Sales and Services
USAA Federal Savings Bank
San Antonio, TX
10.2000 - 09.2003
- Answered incoming calls from members worldwide and provided world class customer service support.
- Provided information on products, services, rates, fees, account balances, and transactions.
- Processed member requests for new accounts, transfers and withdrawals.
- Verified member's identity through secure authentication methods.
- Cross-sold bank products and services based on individual needs assessment results.
- Processed deposits, payments and other financial transactions accurately.
- Educated members about online banking features and usage instructions.
- Maintained confidentiality of bank records and member information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Offered every member exceptional service levels by being passionate while remaining friendly and professional during every call.
Education
Certification - Professional Coder, Billing/Coding, Med Admin. Assistant
New Horizons Computer Learning Center
San Antonio, TXSkills
- Verbal And Written Communication
- Customer Issue Resolution
- Inbound Call Reception
- Documentation And Reporting
- Active Listening
- Customer Service
- Scheduling Proficiency
- Healthcare/Insurance Knowledge
- Telephone Etiquette
- Insurance Verification
References
References available upon request.
Timeline
Medical Office Manager
Texas Center for Medical and Surgical Weight Loss
04.2007 - 06.2009
Front Desk Medical Receptionist
Kellum Medical Group
01.2007 - 04.2007
Front Desk Medical Receptionist
Respiratory Center of South Texas
01.2005 - 04.2006
Family Readiness Group Volunteer
277th Eng.Co US Army
09.2003 - 12.2004
Deposit Sales and Services
USAA Federal Savings Bank
10.2000 - 09.2003
Certification - Professional Coder, Billing/Coding, Med Admin. Assistant
New Horizons Computer Learning Center
Similar Profiles
Shantora GrantShantora Grant
Bariatric Analyst Data Clinical at Ascension Sacred Heart Surgical Weight Loss CenterBariatric Analyst Data Clinical at Ascension Sacred Heart Surgical Weight Loss Center
Edith GonzalezEdith Gonzalez
Medical Assistant at Texas Weight Loss CentersMedical Assistant at Texas Weight Loss Centers
Jayda JenkinsJayda Jenkins
Medical Assistant at Achieve Medical Weight LossMedical Assistant at Achieve Medical Weight Loss