Summary
Overview
Work History
Education
Skills
Timeline
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Alma Galindo

Reseda,CA - California

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Pizza Hut
Van Nuys, CA
03.2017 - 08.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Due Bills Coordinator

Northridge Toyota
Northridge, CA
01.2015 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

General Manager

Burger King
Northridge, CA
05.2004 - 02.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Education

No Degree - Business Management

Los Angeles Pierce College
Long Beach, CA

High School Diploma -

James Monroe High School
North Hills, CA
05.2008

Skills

  • Assignment Delegation
  • Business Leadership
  • Hiring and Training
  • Administrative Management
  • Store Opening and Closing
  • Department Oversight
  • Coaching and Mentoring
  • Time Management
  • Complaint Resolution
  • Customer Service
  • Fluently Speak English and Spanish

Timeline

Assistant Store Manager

Pizza Hut
03.2017 - 08.2019

Due Bills Coordinator

Northridge Toyota
01.2015 - 08.2016

General Manager

Burger King
05.2004 - 02.2015

No Degree - Business Management

Los Angeles Pierce College

High School Diploma -

James Monroe High School

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Alma Galindo