ALMA GARCIA
OFFICE SUPPORT SPECIALIST
Donna,TX
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Work
Readyman Staffing
11.2024 - 01.2025
- Served visitors by greeting, welcoming and directing to appropriate personnel. Ensure all visitors logged in and received a visitors pass.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified up to 50 shipping and sales orders with minimum errors, resolved discrepancies in documentation when orders did not align for error-free batches and invoices.
- I entered barcodes into the scanner when the scanner didn't pick up the barcodes on the freight.
- Properly allocate all freight, and issue checks to vendors.
- Sent Invoices to vendors, contractors through email, mail and through Produce Pro.
Receptionist
City of San Juan
San Juan, TX
05.2022 - 08.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Kept the calendar for the City Secretary
- Reserved the City Parks and collected park fees on a daily and weekly basis.
- Assisted the HR Dept with employment recruitment and issued out job applications to candidates
- Assisted the Registrar by issuing out Birth and death Certificates
Sales Tax Assessor
Harlingen Irrigation District#1
Harlingen, USA
03.2021 - 04.2022
- Performed as the main point of contact, answered the phone and transferred calls to staff
- By Providing exceptional customer service, addressing inquiries, having product knowledge, resolving issues in a timely manner I was able to increase water sales by 20% on a weekly basis
- Successfully recovered 90% of the outstanding debt, leading to a notable enhancement in the company's cash flow and a reduction in aged receivables
- This was accomplished through consistent follow-ups, open communication with clients, staff, and effective negotiation tactics
- I also prepared water tickets for the farmers by assessing acreage and water availability, collected fees and prepared TCEQ reports weekly
- Assisted the Accounting Dept by entering and tracking payments in the system
- Maintained and uploaded contracts, documents, reports using a digital filing system
Education
Automated Office Technology
Texas State Technical College
Harlingen Texas01.1992
High School Diploma -
Edcouch Elsa HS
01.1990
Skills
- Calendar Organization
- Improve Workflow Processes
- Strategic Problem Resolution
- Customer-Centric Approach
- Cross-Functional Collaboration
- Data Entry
- Outcome-Driven
- Familiarity with HIPAA Compliance
- English
- Spanish
Affiliations
- Volunteer at Jo-nic a sisterhood community for women facing the unplanned and unexpected.
Certification
- Automated Office Technology-1992 40 hours
Timeline
Seasonal Work
Readyman Staffing
11.2024 - 01.2025
Receptionist
City of San Juan
05.2022 - 08.2023
Sales Tax Assessor
Harlingen Irrigation District#1
03.2021 - 04.2022
Automated Office Technology
Texas State Technical College
High School Diploma -
Edcouch Elsa HS
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