ALMA GASHI
Monroe,NY
Summary
Customer service oriented professional with solid leadership skills; facilitates efficient workflows and communicates effectively with others. Ability to operate with high degree of sensitivity and confidentiality. Ensures accurate and compliant documentation. Fully capable of organizing large number of records and documents. Follows policies and procedures for consistent quality.
Overview
15
15
years of professional experience
Work History
Owner / Manager / Customer Service Representative
Solaia Restaurant
02.2016 - Current
- Complete oversight of restaurant, including ordering supplies, scheduling, hiring, and firing of personnel.
- Perform administrative duties such as payroll and general bookkeeping.
- Liaison between suppliers, staff, and customers.
Sales coordinator
Saint Laurent
05.2019 - 07.2024
- Support team with Back-of-House and Sales operations
- Support Back-of-House operations with shipping, receiving, cycle counts, transfers and other general tasks
- Support Sales team by processing sales transactions, greeting clients, pulling product etc
- Assist the sales team throughout the selling ceremony following the principles of the Brilliant Basics
- Maintain cash wraps/registers well organized and stocked to company standards
- Maintain stockroom well organized and ensure product is properly stored to company standards
- Assist with product transfers by pulling product and preparing shipments
- Assists with Visual Merchandising moves; maintain sales floor displays to company standards
- Assist with returns/exchanges as needed
Client Advisor
Saint Laurent
05.2019 - 07.2024
- Provide outstanding client and after-sale service to all visitors and clients
- Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
- Cultivate a robust client portfolio to secure a proactive and growing business
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
- Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
- Show a transparent and genuine attitude with the client and create a unique connection with them
- Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
- Upholds and adheres to all company policies and operational procedures
- Monitored and updated financial plans to comply with client goals.
- Collaborated with clients to develop customized investment portfolios.
Front desk
ODA Healthcare
07.2017 - 09.2018
- Answering phones
- Greeting patients and visitors
- Scheduling appointments in a professional and timely manner
- Verifying Insurances
- Scanning all patient information in the correct folders
- Processing co-pays & or payments
Server / Customer Service Representative
Toni's Pizza
09.2012 - 09.2014
- Uphold professional attitude, service excellence, and high level of customer satisfaction.
- Took guest orders, kept them organized, and timed the course of service.
- Maintained cleanliness and organization of restaurant.
Childcare Provider
Footings Incorporated
03.2010 - 06.2013
- Accurately completed enrollment paper for parents and children.
- Ensured high priority of health and safety of the children.
- Established appropriate limits to provide a fun, safe, and positive experience.
Education
Associate in Science Degree - Healthcare Management
Ultimate Medical Academy
01.2016
Skills
- Leadership & Management
- Business Office Operations
- Medical Office Procedures
- HIPAA Compliance
- Anatomy & Physiology
- Human Resource Management
- Organizational Improvements
- Electronic Medical Records
- Practice Management Software
- Payroll
- Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification
- Maintaining Prescription Line
- Appointment Scheduling
- Charting
- Filing
- Processing Co-Payments
- Coaching skills
- Goals and performance
- Sales expertise
- Sales strategy development
- Analytical thinking
Key Qualifications
- Practice Structure
- Leadership & Management
- Medical Terminology
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- HIPAA Compliance
- Anatomy & Physiology
- Human Resource Management
- Organizational Improvements
- Electronic Medical Records
- EMR / EHR
- Practice Management Software
- Greenway PrimeSUITE
- Healthcare Computer Information Systems
- Medical Practice Management Systems
- Accounting, Payroll, and Banking Systems
- Healthcare Law
- Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification
- Maintaining Prescription Line
- Appointment Scheduling
- Charting
- Filing
- Processing Co-Payments
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Sales coordinator
Saint Laurent
05.2019 - 07.2024
Client Advisor
Saint Laurent
05.2019 - 07.2024
Front desk
ODA Healthcare
07.2017 - 09.2018
Owner / Manager / Customer Service Representative
Solaia Restaurant
02.2016 - Current
Server / Customer Service Representative
Toni's Pizza
09.2012 - 09.2014
Childcare Provider
Footings Incorporated
03.2010 - 06.2013
Associate in Science Degree - Healthcare Management
Ultimate Medical Academy
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