Alma Gomez
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
E-Commerce Lead
Kroger
Dallas, TX
06.2019 - Current
- Greeted customers and provided excellent customer service.
- Assisted in selecting items according to customers preferences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Scanned items when pulling from shelves to update system stock information.
HR Administrator/Cash Room Manager
Restaurant Depot
Fort Worth, TX
06.2009 - 01.2019
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Monitored compliance with employment laws and regulations.
- Processed, scheduled and conducted new employee orientations, paperwork and conducted on boarding orientations.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Counted and balanced cash drawers on a daily basis.
- Maintained accurate records of all cash transactions and deposits.
- Performed opening and closing procedures for the cash room.
- Prepared bank deposits and reconciled accounts as necessary.
- Resolved discrepancies between actual cash amounts and expected cash amounts in the system.
- Managed the safekeeping of company assets such as currency, coins, checks, documents.
- Assisted with auditing precesses by preparing supporting documentation for reviews.
- Prepared and checked cashier register tills.
- Reconciled daily cash variance reports, tracking overages anda shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Investigated and solved account issues to maintain current and accurate money systems.
Education
High School Diploma -
Sunset High School
Dallas, TX05-2006
Skills
- Action planning
- Self Motivation
- Order Fulfillment
- Time Management Abilities
Timeline
E-Commerce Lead
Kroger
06.2019 - Current
HR Administrator/Cash Room Manager
Restaurant Depot
06.2009 - 01.2019
High School Diploma -
Sunset High School