ALMA GOMEZ
Capitol Heights,MD
Summary
Dynamic professional with a proven track record of delivering exceptional client support and effectively resolving inquiries. Strong communication and relationship-building skills foster lasting client satisfaction and loyalty. Demonstrated success in adapting to fast-paced environments while consistently achieving results. Committed to enhancing client experiences through proactive problem-solving and a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Client Support Coordinator
Maryland Wellness
10.2023 - 05.2025
- Collaborating with cross-functional teams to address client needs and implement solutions effectively.
- Streamlining support processes for improved response times and increased customer satisfaction.
- Implementing effective communication strategies that facilitated strong relationships between clients and internal teams.
- Conducting regular follow-ups with clients to ensure their ongoing satisfaction and address any concerns promptly.
- Coordinated client communications to enhance satisfaction and retention.
- Managed scheduling for appointments, optimizing staff utilization and workflow efficiency.
- Resolved client inquiries and issues promptly, ensuring high-quality support services.
- Conducted follow-ups on client feedback to drive continuous improvement initiatives.
Medical Receptionist
CSL Plasma
01.2022 - 01.2023
- Entered new donor information into the system database.
- Educated return and new donors on policy, including risks and expectations of donation.
- Screened donors to ensure safety of procedure and plasma collection.
- Corroborated with other medical personnel during emergencies such as donor reactions or behavioral disturbances.
- Assisted with patient check-in and check-out processes, enhancing overall patient experience.
- Coordinated laboratory sample collection and ensured compliance with safety protocols.
- Collaborated with medical staff to streamline communication and enhance operational workflow efficiency.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Crew Member
McDonald's
01.2021 - 01.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to standardized recipes.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Paul Public Charter School
Washington, DC06-2022
Skills
- Data entry
- HIPAA compliance
- Medical entry
- Phone etiquette
- Bilingual (English & Spanish)
- Customer service
- Administrative duties
- POS systems
- Payment handling & processing
- Client relationship building
- Strong work ethic
- Interpersonal and written communication
- Customer-facing communication
- Teamwork and collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Client Support Coordinator
Maryland Wellness
10.2023 - 05.2025
Medical Receptionist
CSL Plasma
01.2022 - 01.2023
Crew Member
McDonald's
01.2021 - 01.2022
High School Diploma -
Paul Public Charter School