Alma J. Gomez
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in office management and the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
Work History
Cabin Cleaner
Envoy Air
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Support airline clients by providing airline passengers with a clean, comfortable, and safe travel experience
- Excellent communication skills, both verbal and written.
- Prepare the aircraft for timely boarding and departure by restocking supplies, cleaning seats, seat back pockets, aisles, floors, cabin, galleys, and lavatories
- Work flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promote a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
Keyholder
Poppy Store
08.2022 - 02.2023
- Professional in-person and phone presence when communicating with clients
- Handled transfers and returns
- Restocked the sales floor when needed
- Assisted in tagging new merchandise
- Offered brand/size advice and assistance to customers
- Cultivated customer loyalty, promoted repeat business and improved sales
- Shipped orders with UPS and maintained files
- Kept track of sales and EOD goals
- Helped the Store Manager with merchandising the store
- Gained knowledge in brand store carries to increase sales
- Maintained data on new/existing clients.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, and wiped windows and fixtures after closing to maintain organized and tidy store.
Customer Service Rep
International Checkout INC
01.2007 - 03.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Purchased goods from various stores online and in person
- Researched the best price on received orders
- Managed multiple international portfolios
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs and wants
- Cultivated customer loyalty, promoted repeat business and improved sales
- Investigated delays on orders and maintained communication with shipping companies to keep track of order arrival.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Solution Strategies
02.2005 - 01.2007
- Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped streamline business operations
- Answered phones and emails with efficiency and appropriate responses
- Served as a liaison between the owner and clients regarding client accounts and new business
- Directly responsible for the administration, accounting and customer service
- Performed clerical duties and maintained financial records.
Education
Business Administration -
Santa Monica College
06.2003
High School Diploma -
Palisades H.S.
06.2001
Skills
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Administrative Leadership
- Microsoft Office
- Critical Thinking
- Invoice Processing
- Organizational abilities
- Customer Service
- Computer Proficiency
Affiliations
- Grupo La Rosa, Design dresses and headpieces for local folkloric group.
- Grant Elementary, Serve in the school library and after school program.
Timeline
Cabin Cleaner
Envoy Air
04.2023 - Current
Keyholder
Poppy Store
08.2022 - 02.2023
Customer Service Rep
International Checkout INC
01.2007 - 03.2010
Office Manager
Solution Strategies
02.2005 - 01.2007
Business Administration -
Santa Monica College
High School Diploma -
Palisades H.S.