Alma Gonzalez
Seffner,FL
Summary
Driven Front Desk Receptionist and Ophthalmic Medical Technician with proven expertise in administrative support and customer service, notably at Sunhill Optical. Excelled in enhancing office efficiency and patient care through effective scheduling and bilingual communication. Demonstrated ability to improve filing systems and patient processing, showcasing a blend of organizational and interpersonal skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sunhill Optical
04.2019 - 09.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted doctor when needed to translate Spanish/English
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
Ophthalmic Medical Technician
Carolina Retina Institude
06.2016 - 03.2019
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
GED -
Johnston County Community
Smithfield, NC06.2017
Skills
- Administrative Support
- Correspondence drafting
- Front Office Management
- Call Routing
- Customer Service
- Filing
- Scheduling appointments
- Appointment Scheduling
- Translator Spanish/English
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Sunhill Optical
04.2019 - 09.2022
Ophthalmic Medical Technician
Carolina Retina Institude
06.2016 - 03.2019
GED -
Johnston County Community
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