Alma Gonzalez
Riverside,CA
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
1
1
year of professional experience
Work History
Dental Front Office Receptionist
Bright Now Dental
02.2024 - 04.2024
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Tracked patient progress and updated records
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Provided education and resources to help patients understand their treatment options.
- Made appointments, contacted patients for follow-ups.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided support with front office duties such as photocopying documents or scanning files.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Dental Assistant
Western Dental & Orthodontics
09.2023 - 12.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Certificate - Dental Assisting
UEI College
08-2023
Skills
- X-ray interpretation skills
- Appointment Scheduling
- Exam Room Preparation
- Accurate filing proficiency
- Payment Collection
- Phone and email etiquette
- Knowledge of dental terminology
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Receptionist
Bright Now Dental
02.2024 - 04.2024
Dental Assistant
Western Dental & Orthodontics
09.2023 - 12.2023
Certificate - Dental Assisting
UEI College
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