Alma Guardado
GRAND PRAIRIE,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Theo's Bar And Grill
04.2022 - Current
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Waiter
Monterey's Little Mexico
07.2020 - 04.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Dental Assistant
Value Dental
10.2015 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Certification - Polysomnography
Concorde Career College
Grand Prairie, TX09.2024
Registered Dental Assistant - Dental Assisting
Kaplan Career Institute
Arlington, Tx10.2015
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2000
Skills
- Verbal and written communication
- Workforce Management
- Scheduling and Coordinating
- Phone and Email Etiquette
- Excellent multitasking capability
- Punctual and Reliable
- Insurance Verification
- Payment Processing
- Insurance Billing
- Front Office Management
- Patient Services
- HIPAA Compliance
- Patient documentation
- Administrative Support
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Manager
Theo's Bar And Grill
04.2022 - Current
Restaurant Waiter
Monterey's Little Mexico
07.2020 - 04.2022
Dental Assistant
Value Dental
10.2015 - 04.2018
Certification - Polysomnography
Concorde Career College
Registered Dental Assistant - Dental Assisting
Kaplan Career Institute
High School Diploma -
Grand Prairie High School
Similar Profiles
Emelia LaffertyEmelia Lafferty
Hostess at Theo's Bar And GrilleHostess at Theo's Bar And Grille
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Brenda StewartBrenda Stewart
Bookkeeper at Theo's Property Management (732) 915-3682Bookkeeper at Theo's Property Management (732) 915-3682
Garrett DodsonGarrett Dodson
Store Manager at Chicken ExpressStore Manager at Chicken Express
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus